Virtualization Technology News and Information
Zerto Streamlines Global Customer Support with Skuid No-Code Platform
Skuid, the leading no-code cloud application platform, today announced that Zerto, the industry leader for IT resilience, has chosen Skuid to simplify its customer support process and significantly increase productivity for its Global Services and IT teams.

"After seeing a proof of concept demo from Skuid, we were really impressed with the agility and speed of both the platform and the team. By working with Skuid, we can empower our Ops team members to make rapid, impactful changes to increase visibility into critical accounts, or unique processes, all in the name of a better customer experience," said Steve Lobisser, Global Director of Support & Services at Zerto. "With Skuid, we can deliver more innovation by being nimble and dynamic, which is a core value that Zerto strives to provide to its customers through its technology and services and is critical to our ongoing success."

Zerto empowers its users to build resilient, always-on businesses with backup, disaster recovery and cloud mobility in a simple, scalable platform. The IT Resilience Platform converges these capabilities to increase data and application availability, while reducing complexity and meeting the challenges of digital transformation.

With Skuid, Zerto will replace the need to write code to make customizations to its existing Support Workbench application. Skuid will initially be used by the Zerto Global Services team to streamline business operations across other Zerto teams, including IT. Zerto's support team will no longer be burdened by a host of administrative tasks formerly required to process cases or find necessary information. The time savings will free Zerto's IT team to focus on high-value projects instead of backlog requests.

"Zerto needs continuous availability because they have an always-on customer experience. So customer data has got to be instantly accessible through simple, easy-to-use applications," said Ken McElrath, CEO of Skuid. "With Skuid, Zerto can unclog the IT backlog, which means happy developers and happy business users. Over and over again, we've seen that when Skuid customers deliver blazing fast access to a single source of truth for global sales and customer support information, they create phenomenal productivity gains. We expect Zerto will be no exception, experiencing sea-change results."

Published Tuesday, June 19, 2018 1:04 PM by David Marshall
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