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Electric Cloud 2019 Predictions: AI, Machine Learning and the Skills Gap

Industry executives and experts share their predictions for 2019.  Read them in this 11th annual series exclusive.

Contributed by Tim Johnson, Director of Product Marketing, Electric Cloud

2019 Focus: AI, Machine Learning and the Skills Gap

If there was one trend that could be identified as the single biggest storyline of 2018, it would probably the proliferation of Artificial Intelligence, Machine Learning and DevOps as commonplace across industries and verticals of all types.

With that said, we are truly just scratching the surface with where these technologies and practices will take us in the years to come. Here are four trends I see as helping to shape the AI and DevOps landscape over 2019.

1) Welcome to the trough of disillusionment.

Like the Internet of Things before it, AI is now the "technology du jour" that everyone is talking about. But, also like IoT, AI can sometimes be more of a buzzword than a tool that delivers real value. In 2019, we expect there to be a large crash of AI tools in DevOps that don't have a pragmatic or holistic application. AI for AI's sake is on its way out and the open-ended question that surrounds many AI solutions -- what are AI offerings bring to the table -- will need to be answered. Ultimately, organizations in 2019 will begin to focus less on the idea that "we need to be using AI" and more on figuring out how to connect business value to using artificial intelligence, particularly in IT and software delivery.

2) Machine learning remains a difficult challenge.

Machine learning and AI -- everyone wants to do it, not everyone can. The truth of the matter is that machine learning -- or, more accurately, using machine learning to generate significant business value -- is really hard. While every business wants to deploy artificial intelligence to gain valuable business insights, you should certainly take into consideration the time and effort cost of doing so. It might not make sense for your organization -- at least not yet.

3) Skills gaps will continue to get worse before it gets better.

This probably doesn't come as a surprise if you're in the challenging position of attracting, hiring and retaining talent in DevOps, but bad news -- it's probably not going to get any easier. The advancements in not only technology but also strategies are outpacing the talent that can take advantage of these new opportunities, and hiring will remain a challenge. A good thing is as automation solutions continue to get more sophisticated, some of the tasks that were human-dependent will continue to shift.

4) Internal sentiment is an equal component for company success

So you've made strides in your DevOps journey and you're making your customers happy. That's a big win, right? Of course. But even though external sentiment is great, if internal sentiment is terrible, you're probably not going to be in a great place. In 2019, the highest performing orgs will be ones that place equal importance on their internal satisfaction as their external, and ensuring a culture that helps maximize customer value delivery from your teams.


About the Author


Tim is Director of Project Marketing at Electric Cloud and focuses on the impact DevOps has on the people and the organizations adopting it. Tim has over 15 years product marketing experience with industry leaders like BMC Software, Cisco, Google, and SurfControl.  He holds an MBA from the University of California, Irvine and is a Scoutmaster and wood turner in his "spare" time.

Published Monday, December 10, 2018 7:17 AM by David Marshall
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