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Tintri by DDN Opens More Than 100 Worldwide Field Service Depots and Delivers First Software Update

Tintri by DDN today announced a significant milestone in providing enterprise class support to customers with the activation and stocking of more than 98 percent of the planned 122 service depots worldwide. This week also marked the general availability of Tintri OS 4.4.3.3, the first OS release since DDN acquired Tintri in September. This accomplishment is the first of many exciting releases Tintri by DDN has planned over the next few months.

Tintri by DDN continues to focus on investing in people, equipment and infrastructure, as well as optimizing Tintri's Call Home facility to deliver world-class service and support to Tintri by DDN customers. With the rapid increase in the number of stocked worldwide field service depots, and millions of dollars of Tintri equipment being dispatched to these locations, customers are already seeing the benefits of these efforts. In addition, four-hour service response times have been restored to all customers requiring mission-critical levels of support.

"We've clearly seen the benefits of Tintri by DDN's focus on delivering the best support experience to their customers," said Mike Murphy, vice president of sales at Champion Solutions Group. "Tintri by DDN's investment and focus on their customers allows us to commit fully to them as our partner of choice for virtualized environments."

In the last 90 days, dozens of experienced field technical engineering, quality assurance and technical customer service team members have joined Tintri by DDN. In total, Tintri by DDN has already hired 94 out of the 100 new employees it has targeted to hire by the end of 2018. These top talent individuals are having a direct impact on the support capabilities for Tintri.

"We were really aggressive in getting the customer support organization back to full strength," said Scott Crowns, support director at Tintri by DDN. "And it's paying off - that strong start means that we are well on our way to delivering the best support experience, and sooner than anyone thought possible."

Published Thursday, December 13, 2018 9:13 AM by David Marshall
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