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Lakeside Software 2019 Predictions: From AI to Gen Z - Five Predictions on the Future of Work

Industry executives and experts share their predictions for 2019.  Read them in this 11th annual series exclusive.

Contributed by Heather Bicknell, Applied Engineer at Lakeside Software

From AI to Gen Z: Five Predictions on the Future of Work in 2019

In 2018, Lakeside Software has noticed a growing interest in understanding and quantifying the experiences of end users. In addition to optimizing employee productivity, organizations are thinking more broadly about how to better align people, process, and technology to make employees' jobs easier, more enjoyable, and more meaningful.

Looking ahead to 2019, here are five predictions on how IT and technology may shape the meaning of work.

AI's mystique will start to wear off as practical applications increase

As everyone seems to be welcoming some IoT variant with a baked-in digital assistant into their home, AI is becoming more than sci-fi fodder for the masses.

We're starting to see an increase in business applications as well, particularly automation and data processing. In IT, that translates to emerging solutions such as AIOps that tackle the process of extracting insights from big data and self-healing capabilities that resolve IT issues without human intervention.   

Chat apps will continue to displace email

Email has its place, but it is not a source of joy. In a work environment that is increasingly digital, we need a format that better conveys human emotion and authenticity.

Enter workplace chat apps like Microsoft Teams, which have seen increased adoption over the last several years. Unlike email, chat features allow users to more easily express personality and humor, which helps foster teamwork. Don't underestimate the power of gifs.

Remote work will continue to gain popularity

Virtualization has made it possible for organizations to enable employees to work securely outside the corporate office. Remote and flex work isn't anything new, but it's becoming more common in the US as organizations adjust their policies to deal with a tight labor market and expensive real estate.

To accommodate an "always-on" workforce, IT will need tools that continue to gather system data when users are off the corporate network, which will help with identifying issues like latency. Expanding support options through 24/7 self-service is another step IT can take to improve system performance for remote workers.

Windows-as-a-service will become the new normal

Of all the predictions on the list, this one seems the most inevitable. Windows 10 migration is a top 2019 project for many IT teams, especially as the January 2020 support deadline for Windows 7 approaches. Our own customer data shows a huge increase in Windows 10 adoption over the past year. This trend will likely continue as organizations seek to avoid paying for extended Windows 7 support. On their end, Microsoft is set to make migration and management easier with the release of Windows Virtual Desktop at the start of 2019, which will allow organizations to deliver a Windows 10 desktop from Azure.

Gen Z entering the workforce will increase pressure on IT

According to a recent Dell Technologies report, 80% of Gen Zers want to work with cutting-edge technology, and 73% characterize their technology literacy as good or excellent. IT actions that focus on improving end-user experience will not only be important for employee productivity but attracting and retaining talent as well.


About the Author


Heather Bicknell is an Applied Engineer at Lakeside Software and host of the Lifeguard IT podcast.

Published Thursday, January 17, 2019 7:34 AM by David Marshall
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