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Nexthink 2019 Predictions: Positive Employee Experiences Are Critical To Digital Transformation Success

Industry executives and experts share their predictions for 2019.  Read them in this 11th annual series exclusive.

Contributed by Vincent Bieri, co-founder and Chief Product Evangelist, Nexthink

Positive Employee Experiences Are Critical To Digital Transformation Success

In 2019, companies will start to understand that focusing solely on customer facing apps and products is not enough to ensure that customers are happy and continue to keep coming back. Analysis of a company's employees and their own experiences within said company will grow in importance as the connection between excellent employee workplace experiences and providing strong customer engagements becomes even clearer.

‘Digital transformation' is the buzzword most pundits are leaning heavily on, saying that companies across all industries will go full force into implementing digital transformation initiatives. With this in mind, we predict that companies will soon put delivery of an excellent digital employee experience front and center alongside their digital transformation initiatives, as they see how important engaged and happy employees are to customer success, employee retention and the successful implementation of new technology and processes in the workplace.

Taking this a step further, companies will look to better capture data and analyze the employee workplace experience, benchmarking the employee experience as a part of their company-wide digital transformations, ensuring that they are maintaining or improving upon their employee experience scores as the company evolves.


About the Author

Vincent Bieri is one of the Nexthink co-founders and is the company's Chief Product Evangelist. He is responsible for leading product marketing at Nexthink.

Vincent brings more than fifteen years of experience in technology marketing, sales, and product management, most notably at Cisco Systems. Vincent holds a degree in Computer Science and Engineering from the University of Applied Sciences in Fribourg, Switzerland, and is a member of the Forbes Technology Council.
Published Thursday, January 31, 2019 7:50 AM by David Marshall
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