Industry executives and experts share their predictions for 2019. Read them in this 11th annual VMblog.com series exclusive.
Contributed by Marius Mihalec, CEO & Founder at Pulseway
2019 predictions for IT admins: What will fall through the cracks?
Increased
responsibility and evolved complexity have made it difficult for IT admins to
manage their infrastructure. It's overwhelming keeping tabs on each component,
often designed by multiple vendors having different interfaces, used to achieve
different goals.
IT admins have to bite off more than they can chew, inevitably leaving space
for bad things to happen. Here's our list of 2019 predictions of the risk
overworked IT admins are likely to face (with solutions!).
Let's dive in and look at potential issues likely to fall through the cracks,
and learn how to patch them up.
Lagging behind recurring issues
Overworked
IT admins struggle to be on top of everything at all times. There's a high
probability that recurring issues will go unnoticed without admins even
realizing it.
Solution:
Use artificial intelligence (AI) in automation to resolve recurring issues with
ease. Intelligent monitoring and self-assist alerts understand the nature of
the issue and address it accordingly - usually without human intervention.
Unusual ransomware attacks
The
unauthorized access of computer resources to mine cryptocurrencies went up 1,000 percent in just the first six
months of 2018. Crypto-mining malware is a sophisticated attack in a long line
of unusual ransomware hacks. Today, more data is being stolen over the weekend
when most IT admins are offline.
Solution Apply conditional AI automation in
which admins can pre-set threats based on which system will flag alerts.
However, to do so, admins should have knowledge of current threats. Hive
learning, a collaborative learning technique, gets everyone on the same page in
understanding new threats, which in turn helps with brainstorming solutions.
Putting out fires, constantly
Limited
budgets and lack of expertise will always keep IT admins on the edge of their
seats when it comes to security. They'll be following reactive security
measures which, in a volatile IT ecosystem is simply not sustainable.
Solution: IT admins should look outside to
compensate for the lack of resources. Managed service providers (MSPs) and
managed service security providers (MSSPs) are a cost-efficient way to monitor
and secure IT networks against all threats.
Lost in translation
C-level
executives are interested in the success and failures of the IT team. Admins
will need a common language to communicate across the organization on the
various infrastructure inflection points. This is a real challenge, since
information often gets lost or misconstrued in a chaotic infrastructure.
Solution:
IT documentation enables knowledge transfer across the organization in a
standardized format. Successful executives will be on top of everything,
including completed and ongoing projects.
IT admins will look to migrate...
To
mitigate risks, IT admins will look to migrate generic tasks and security
measures to service providers. This will give admins more time to focus on the
core issues, leading to increased productivity and overall work satisfaction.
Basically,
it's time for IT admins to start shopping for MSPs and MSSPs with expertise in
their industry. Admins enjoy standard IT services bundled with highly
industry-specialized solutions - a total package that gives IT admins a unique
edge.
##
About the Author
Marius Mihalec is CEO and Founder of Pulseway, www.pulseway.com, where he and his team are committed to building the best mobile-first, cloud-first remote monitoring and management (RMM) software. Before founding Pulseway, he was a technical architect at Irish Medical Systems (IMS MAXIMS) for 10 years. Mihalec holds a bachelor’s degree in Computer Science.