Virtualization Technology News and Information
SolarWinds Awarded Four Stevie Awards for Industry-Leading Customer Service and Support
SolarWinds, a leading provider of powerful and affordable IT management software, today announced it has earned four prestigious Stevie Awards, which recognizes the company's continued efforts towards offering an industry-leading customer support experience. The accolades include a Silver Stevie Award for Front-Line Customer Service Team, and three Bronze Awards for Contact Center of the Year (over 100 seats), Customer Service Training of the Year, and Innovation in Customer Service. The honors were announced at the 13th annual Stevie Awards for Sales & Customer Service, held February 22, 2019 at Caesars Palace in Las Vegas, Nev.

"We're honored to win a Silver Stevie Award, which reflects our commitment to delivering an effortless support experience at every opportunity," said Leo Sanchez, vice president, worldwide customer support, SolarWinds MSP. "We're dedicated to helping our MSPs drive the highest levels of efficiency to create unparalleled business value it's in our DNA to go above and beyond for our partners. Our partner experience is at the center of our thought process, so in addition to 24/7 support, we offer the MSP Institute, which gives our customers access to valuable business resources and training to scale their success and become more profitable."

"We're committed to our customers' success as it drives everything we do, making the three Bronze Stevie Awards supporting this commitment a huge privilege," said Kevin Bury, senior vice president, customer experience, SolarWinds. "Value-add programs such as SolarWinds Academy and Smart Start onboarding demonstrate our continued dedication to the technology professional. We're constantly engaging with our customers through our vibrant THWACK community and interactions via training and onboarding, so we understand first-hand the needs of our customers. We want to make sure they're receiving value from their investment in our industry-leading software."

Stevie Award accolades:

SolarWinds MSP awarded a Silver Stevie Award for the performance of its Front-Line Customer Service Team

SolarWinds awarded three Bronze Stevie Awards in the following categories:
  • Contact Center of the Year (over 100 seats);
  • Customer Service Training Team of the Year for SolarWinds Academy;
  • Innovation in Customer Service for its Customer Success Center.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world's leading business awards programs, including the prestigious American Business Awards and International Business Awards. More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year's competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
Published Friday, March 15, 2019 7:39 AM by David Marshall
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