Sumo Logic announced at the
Atlassian Summit
2019 a
new bi-directional integration for Atlassian Opsgenie. This new offering provides
DevOps teams with full visibility across the entire incident management
lifecycle for improved monitoring, alerting and troubleshooting when responding
to service interruptions.
"As enterprises continue to adopt modern application stacks and
cloud infrastructures, automation has become crucial for increasing the speed
and efficiency of response times," said John Coyle, VP of business development,
Sumo Logic. "The Sumo Logic integration for Opsgenie builds on our existing
support for Atlassian products, including Jira, and provides
thousands of joint customers with complete visibility across their DevOps
environment. The bi-directional nature of this integration enables us to send
and receive data to and from Atlassian for a much deeper integration that
gives customers greater visibility and intelligence to respond to service
interruptions with ease."
With the Sumo Logic integration for Opsgenie, customers can create
automated alerts in Opsgenie based on machine data analytics from Sumo Logic.
This can be done while simultaneously analyzing Opsgenie alerts and incident
data directly in Sumo Logic to monitor how those alerts are being created,
escalated and resolved across the full DevOps and IT ecosystem by using
real-time operational analytics dashboards. This allows DevOps teams to
correlate events across their entire modern application stack and cloud
infrastructure with alerts being created in Opsgenie to ensure that the
appropriate teams are alerted and issues are resolved efficiently without
impacting the end-user experience.
"At LendingTree, we're focused on protecting our customer
experience and have invested in a microservices-based hybrid cloud architecture
to expand and improve our reliability across the board," said Jeremy Proffitt,
staff site reliability engineer, LendingTree. "Sumo Logic and Atlassian are instrumental in helping our DevOps
team streamline our alerting and incident management process to reduce downtime
issues. Customized dashboards from Sumo Logic allow us to have continuous
insight into everything that's happening in development, giving us complete
confidence that if an issue arises, we'll be able to pull our alerts from
Opsgenie, identify the right teams and resolve the issue without ever impacting
our customers' experiences."
The Sumo Logic platform provides advanced analytics and
correlation capabilities to alert responders with a comprehensive view across
all Opsgenie alerts so that users can detect patterns, maintain team
performance, prioritize high severity alerts instantly and resolve issues
faster.
With this new integration, DevOps teams can:
- Visualize trends and patterns of alert resolution
statistics over time and understand which teams and alert sources need the
most improvement
- Detect anomalies in alert creation and escalation
events via Sumo Logic's outlier detection capabilities
- Identify and prioritize events in the DevOps
infrastructure that warrant alert creation and leverage Sumo Logic to
automatically send these to Opsgenie for tracking and resolution
"Our top priority at Cprime is to provide scalable solutions to
some of the world's most innovative companies," said Zubin Irani, CEO, Cprime.
"More than half of Fortune 100 enterprises already trust Cprime with their Atlassianinitiatives and now those
same customers can tap into the power of continuous intelligence from Sumo
Logic to better deliver on their core competencies by providing holistic DevOps
solutions. We're excited to partner with Sumo Logic and look forward to what
future collaborations will bring."
The Sumo Logic App for
Opsgenie is now generally available for customers.