Virtualization Technology News and Information
Sumo Logic Integration with Atlassian Opsgenie Empowers Customers to Improve Visibility and Monitoring Across Full Incident Management Lifecycle
Sumo Logic announced at the Atlassian Summit 2019 a new bi-directional integration for Atlassian Opsgenie. This new offering provides DevOps teams with full visibility across the entire incident management lifecycle for improved monitoring, alerting and troubleshooting when responding to service interruptions. 

"As enterprises continue to adopt modern application stacks and cloud infrastructures, automation has become crucial for increasing the speed and efficiency of response times," said John Coyle, VP of business development, Sumo Logic. "The Sumo Logic integration for Opsgenie builds on our existing support for Atlassian products, including Jira, and provides thousands of joint customers with complete visibility across their DevOps environment. The bi-directional nature of this integration enables us to send and receive data to and from Atlassian for a much deeper integration that gives customers greater visibility and intelligence to respond to service interruptions with ease."

With the Sumo Logic integration for Opsgenie, customers can create automated alerts in Opsgenie based on machine data analytics from Sumo Logic. This can be done while simultaneously analyzing Opsgenie alerts and incident data directly in Sumo Logic to monitor how those alerts are being created, escalated and resolved across the full DevOps and IT ecosystem by using real-time operational analytics dashboards. This allows DevOps teams to correlate events across their entire modern application stack and cloud infrastructure with alerts being created in Opsgenie to ensure that the appropriate teams are alerted and issues are resolved efficiently without impacting the end-user experience.

"At LendingTree, we're focused on protecting our customer experience and have invested in a microservices-based hybrid cloud architecture to expand and improve our reliability across the board," said Jeremy Proffitt, staff site reliability engineer, LendingTree. "Sumo Logic and Atlassian are instrumental in helping our DevOps team streamline our alerting and incident management process to reduce downtime issues. Customized dashboards from Sumo Logic allow us to have continuous insight into everything that's happening in development, giving us complete confidence that if an issue arises, we'll be able to pull our alerts from Opsgenie, identify the right teams and resolve the issue without ever impacting our customers' experiences."

The Sumo Logic platform provides advanced analytics and correlation capabilities to alert responders with a comprehensive view across all Opsgenie alerts so that users can detect patterns, maintain team performance, prioritize high severity alerts instantly and resolve issues faster.

With this new integration, DevOps teams can:

  • Visualize trends and patterns of alert resolution statistics over time and understand which teams and alert sources need the most improvement
  • Detect anomalies in alert creation and escalation events via Sumo Logic's outlier detection capabilities
  • Identify and prioritize events in the DevOps infrastructure that warrant alert creation and leverage Sumo Logic to automatically send these to Opsgenie for tracking and resolution

"Our top priority at Cprime is to provide scalable solutions to some of the world's most innovative companies," said Zubin Irani, CEO, Cprime. "More than half of Fortune 100 enterprises already trust Cprime with their Atlassianinitiatives and now those same customers can tap into the power of continuous intelligence from Sumo Logic to better deliver on their core competencies by providing holistic DevOps solutions. We're excited to partner with Sumo Logic and look forward to what future collaborations will bring."

The Sumo Logic App for Opsgenie is now generally available for customers.
Published Friday, April 12, 2019 8:28 AM by David Marshall
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