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How Should Businesses Better Connect With Their End Users
Gone are times when people were waiting for dozens of minutes on the phone to get connected to the agent and be able to talk about their problem. Today, we all are incredibly impatient. This means that if a company we buy services or products cannot guarantee immediate and 24/7 support to us, we are more likely to opt for a different one. The one which does it more efficiently and employs the most recent technologies to this end. 

To be more precise, in the case of communications and connections, the technology we have in mind is SIP Trunking. This is an amazing alternative to the so-called Public Switch Telephone Networks (PSTN) which takes the communication between an agent and a end-user to the Internet. Thus, a sip trunk provider should be understood as a company bridging the two worlds, the one of a customer and business with operations worldwide.

 

SIP Trunking Explained In Detail

One of the first and most obvious advantages of using these technologies is the decrease of expenditures on connecting with customers. In other words, if you want to call to the United States, phone service providers would typically charge between $6 USD/minute to $4 USD/minute per month. With SIP trunks, calls to the USA will cost you as low as $0.018 per minute.

To call to Canada, the UK, Australia, and New Zealand, these will cost $0.025, $0.059, $0.06 and $0.047 respectively. If this already sounds appealing to your business and its long-term growth objectives, here are some few facts worth knowing when it comes to the mentioned services and technologies:

  • toll-free number in many countries: as already mentioned above, the cost of the call is decreased significantly through the SIP trunks. Our company provides this service in 113 countries from Anguilla to Vietnam;
  • access to jurisdictions others cannot reach: due to a number of factors, in some countries, it is difficult to negotiate the presence of this kind of service. However, coverage is still impressive with almost all of the world's map being covered;
  • local support of telecom experts: as a company, you may experience lack of knowledge in this topic and therefore do not want to opt for such a change. However, you will not have to do it alone. There will necessarily be people navigating the local telecom environment for your needs;
  • discuss issues with the person in charge: with this service, you are able to talk about your region-specific SIP termination needs with a Sales Engineer with local industry knowledge.

 

All in all, more companies start to consider other ways of staying connected with their end-users. And these ways often include transferring from common phone connection to the IP one which is not only able to reduce costs but also to improve customer's experience.

Published Wednesday, April 24, 2019 9:30 AM by David Marshall
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