Virtualization Technology News and Information
Infinitely Virtual Announces IV Managed ITSM, Effective New Approach to Managed Services Delivery

In a bid to dramatically simplify the complex workload confronting managed services providers and IT professionals, cloud hosting pioneer Infinitely Virtual today announced IV Managed IT, a distinctive new take on the MSP model.

Offering comprehensive remote monitoring and management, IV Managed IT is built around a modern, intuitive platform that enables Infinitely Virtual to easily look after its customers' devices, across all environments, from any location in the world.  IV's Managed IT solution focuses on people as well as hardware, delivering support from the desktop to the server and everything in between.

"With IV Managed IT, we're placing our distinctive stamp on IT management services, in part by answering the question, ‘who monitors your local equipment?'" said Adam Stern, founder and CEO, Infinitely Virtual.  "Our Managed IT suite recognizes that, for most small and mid-size businesses, the cloud isn't pure play.  While much of the compute environment may be off-premises, not all of it is, can be or even should be. Managed IT enables your IT resources to live seamlessly in both worlds."

IV Managed IT rests on six pillars: focusing resources on the core business; easily scaling with growth; aligning technology with strategic goals; remote management; IT help desk; and on-site IT management.

"Our Managed IT services are tailored to meet any SMB's needs, from handling employee endpoints to fully overseeing complex IT infrastructure," Stern said. "We believe businesses should dedicate their resources to what they do best, not worrying about IT.  IV Managed IT is designed to grow with you."

IV Managed IT's agent-based Remote Management capability is ideal for organizations that require all-inclusive IT management and support for existing workstations, laptops, servers and other devices, through nearly a dozen discrete services:

  • Patch management
  • Proactive remote access remediation and diagnostics
  • Managed anti-malware/anti-virus
  • Background service and software control
  • Proactive maintenance
  • Software inventory
  • Automated remediation
  • Monthly health reports
  • Health monitoring
  • On-site support billed hourly
  • On-demand and scheduled tasks

Similarly, IV Managed IT Help Desk provides live, on-demand, 24×7 online support to ensure continuity in business management, operations and security processes. With user authorization, Infinitely Virtual's certified technicians can conduct remote support sessions to view the user's screen and even take control when basic troubleshooting isn't sufficient.

For those organizations that regularly need to go beyond online assistance, Infinitely Virtual's Managed IT combines Remote Management and IT Help Desk services with unlimited on-site support.

Published Wednesday, June 05, 2019 11:58 AM by David Marshall
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