AppNeta, the leader in actionable, 4-Dimensional network
performance monitoring, announced the results of their
2019
State of Enterprise IT Report, which finds that as enterprise IT reckons
with fundamental changes to their networking infrastructure, teams are being
stretched to the limit, requiring a new approach to network monitoring and
management to regain visibility into all users and locations.
Stemming from the larger trend of enterprise
decentralization, the report finds that a lack of IT staff availability was the
top hindrance to issue resolution (25.6 percent) when end users report
complaints, and the effects are trickling down across the enterprise: 40 percent
of respondents said that these issues led to employee frustration and another
25 percent experienced a loss in overall productivity.
IT teams are also challenged with supporting an array of
UCaaS and messaging applications as organizations embrace decentralization,
with more than half of the survey respondents using the tools on a daily basis
(56.4 percent) and 20 percent of respondents deeming these tools ‘very
critical' to their job. The problem IT faces is a lack of visibility into how
to resolve these issues without the ability to account for all of the apps
leveraging network capacity, and the ability to see how non-essential apps may
be impacting high-bandwidth business-critical tools.
At the end of the day, a lack of visibility into network
performance is the ultimate business hindrance, the survey finds. Only 53
percent of IT professionals surveyed knowingly employ a network performance
monitoring (NPM) solution, so it's not surprising that 33 percent of
respondents said they receive complaints about network performance on a daily
or weekly basis. When end users complain, blame almost always falls on the
network (43 percent) or the application provider (33 percent), according to the
results.
"Without a network performance monitoring
solution that can bridge the visibility gaps between centralized IT, remote
offices, and every hop in between, it's no surprise that IT teams might feel
like they're doing their jobs in the dark," said AppNeta CEO Matt Stevens.
"AppNeta shines a light on all corners of the enterprise network, giving IT
actionable context they need to keep users happy, and ultimately firm-up the
foundation of the modern enterprise."