Real-World Tales from a Savage Journey to Service Management
Excellence:
IT performance monitoring has long been known to be a wicked
problem --- it is highly social in nature (monitoring ‘silos'), it has numerous
stakeholders (each with different opinions) and is inextricably interconnected
within the IT organization, technologies and processes.
But while wicked problems are never really 'solved', they
are worth addressing. Since the digital user experience has become the basis of
competition in the digital age, this is particularly true for IT performance
monitoring and is one reason why DevOps seeks continuous monitoring.
Join this upcoming Webinar as John Worthington, Director of Customer Success at
eG Innovations, takes you on a decade-long journey to the heart of IT performance
monitoring with real-world examples and case studies from the monitoring
trenches and find out why:
- Monitoring
will never be ‘solved'; focus on continuous improvement
- The
heart of all monitoring problems lies outside the organization, not in the
technology
- Effective
monitoring must be an ongoing team sport
WHEN? June 26, 2019 @ 10 AM EDT
