AIOps Exchange,
the not-for-profit private forum defining the future of AIOps, today
released survey findings from top IT leaders gathered at its inaugural
event in May, which discussed the current and future state of the AIOps
industry. Respondents included IT executives, from the C-suite to
product management, at large enterprises across various industries.
Of
the many findings from the survey, customer satisfaction and retention
were the top concerns for a majority (58%) of IT leaders when suffering
downtime or outages. The effect of service interruptions on customers
outweighed other concerns such as loss of revenue, brand reputation,
negative press coverage, or the impact on IT Ops teams.
Other key findings include:
- 65% of IT organizations still rely on monitoring approaches that are either siloed, rules-based or don't cover the needs of their entire IT environment
- 40% of IT organizations are flooded by more than 1 million event alerts each day, while 11% are swamped by more than 10 million alerts
- 45% of IT organizations look to AIOps to analyze and determine the probable root cause of incidents and to predict future problems
"The
results of roundtable discussions at AIOps Exchange reveal that
enterprise IT teams are moving beyond simply controlling event alert
traffic," said Phil Tee, founder of the AIOps Exchange and CEO of Moogsoft.
"Instead, large enterprises are ready for artificial intelligence and
machine learning to move beyond the automation of routine tasks. AIOps
needs to answer not just ‘what' happened but ‘why' and ‘how'. Root cause
analysis and rapid incident resolution will allow IT Ops and DevOps
teams to better serve customers with continuous service assurance."
While
40% of those surveyed say AIOps replaces legacy approaches to IT Event
Management, 20% believe it also has a positive impact on Configuration
Management - an especially important discipline for effective DevOps.
Ninety-one percent of AIOps Exchange participants have adopted DevOps in
one or more teams in their IT organization.
"Today,
the number of alerts that IT teams face every minute has moved beyond
human scale," said Charles O'Keefe, VP, Enterprise Monitoring and
Engineering at American Express,
and keynote speaker at the AIOps Exchange. "AIOps technology has
allowed us to not only ingest and normalize the data we receive but
better yet, enrich the events. Additionally, we can dispatch to
de-duplicate events, utilize machine learning to correlate data, and
refine the models. It has truly made a difference in our day-to-day
operations efficiencies."
AIOps
Exchange participants comprised nearly 100 IT executives (from manager
level to C-suite) representing large enterprise organizations.
Industries that were represented include financial services,
transportation, technology, education, and healthcare. Eighty-four
percent of those surveyed claimed an active role in determining the
future of AIOps at their organization, while 68% had active AIOps
projects underway.
To download the complete data report, please visit www.aiops-exchange.org/resources/