Moogsoft, a pioneer and leading provider of artificial intelligence for IT operations (AIOps), announced today the release of Moogsoft AIOps 7.3, the latest version of its enterprise platform. Release 7.3 expands the platform's integrated workflow automation capabilities with its Workflow Engine, as well as improves ease of use with user interface and navigation enhancements.

Jay Rudrachar, Director of Enterprise Monitoring, Analytics & Reporting at Fannie Mae, recently said of Moogsoft, "We're already seeing the benefit of this investment. One benefit is breaking down the silos. With machine learning and AI, we're giving one pane of glass to everybody to see what's going on in other areas. That's a game-changer. Every firm has to start doing this, otherwise efficiency in the IT operations space is a challenge." (source: CIO Magazine, 16 July 2019)

"AIOps is coming into its own, both as a potentially transformative investment for IT Operations as well as for IT as a whole," said Dennis Nils Drogseth, Vice President with Enterprise Management Associates. "EMA research has shown how AIOps can help to unify IT in real time through more consistent, proactive, and actionable data. This includes bringing security, development, and IT service management teams closer together with core operations stakeholders. Moogsoft AIOps 7.3's new capabilities in workflow, third-party integrations, security, and visualization should all help to strengthen these values while building on a strongly proven platform for assuring service performance and significantly improving IT efficiencies."

New Moogsoft AIOps 7.3 Features

Workflow Engine Automates Ticketing, Notifications, and Remediation Workflows

Moogsoft AIOps Workflow Engine, now in General Availability (GA), lets IT Ops and DevOps teams to visually create automated workflows using a simple but powerful user interface. It provides a rich set of capabilities to trigger actions both within Moogsoft and to external systems for automated notifications, ticket creation, remediation, and other tasks. The Workflow Engine simplifies conditional event processing with enrichment of alert data and integrations with external frameworks and remediation tools.

Enhanced Correlation Capabilities and Machine Learning Visualization

Within the Situation Room, IT Ops and DevOps teams collaborate on incident resolution. The Visualize feature, now in beta, allows users to understand how alerts are correlated providing an "open-box" machine learning experience. A new user interface makes it simpler for practitioners to change the way alerts are correlated into Situations, guiding them through configuration flags and other settings. The new Preview feature improves operator efficiency and situational awareness by providing a Situation List with associated alerts, all in the same view.

New Integrations

Release 7.3 debuts four new out-of-the-box integrations -- including Microsoft Office 365 / Exchange Online, Sensu Core v1.8, Site24x7, and a Splunk streaming plugin, plus a new REST API to ease custom integrations.

The process of setting up Integrations has been improved with a more responsive UI design that's up to 90% faster than before.

"AIOps continues to help customers transform their IT Operations and DevOps environments with the efficiency gains and real-time visibility necessary for continuous service assurance," said Phil Tee, Chairman and CEO of Moogsoft. "With Release 7.3, we continue delivering on our comprehensive roadmap, which is designed to address customers' feedback as they adopt AIOps and expand it at enterprise scale. Our new Workflow Engine is a game-changer--helping customers build automated workflows that improve operator efficiency and speed incident remediation."

In addition, Moogsoft recently announced the successful completion of its SOC 2 Type II audit and attestation ensuring data security, availability, and confidentiality. Concurrent with Release 7.3, the final report attests to Moogsoft corporate controls and processes concerning data security, availability, and confidentiality.