By Gary Miles and Avishai Sharlin, Amdocs Technology

Cloud Adoption and the IT Business Gap in the New Decade

With advancements in containers and serverless computing, cloud-native apps and microservices will become more commonplace across industries in 2020. Read more here from Gary Miles and Avishai Sharlin of Amdocs on what 2020 will hold for business transformations and momentum in the cloud:

Gary Miles, Chief Marketing Officer, Amdocs Technology:

Closing the gap between IT and the business

In some service providers' operations, there is a growing divide between IT and the business. IT needs to meet the increasingly high-velocity and complex needs of the business while managing the legacy. In 2020, we'll see IT further adopting new technologies like cloud, continuous integration and continuous delivery (CI/CD), TMF APIs and open networks that allow much faster agility in smaller iterations hand-in-hand with the business.

We'll continue to see an increasing number of service providers embarking on digital transformations to do this in a more stepped and continuous way to help IT stay in line with the business; and also battle against disruptive connectivity players entering the market. More and more of these transformations will move into the mid-market and B2B space.

Avishai Sharlin, Division President, Amdocs Technology:

Momentum in cloud, service mesh and serverless computing

As cloud technology continues to be adopted throughout the industry in 2020, we'll see some notable trends:

Containers will become the de-facto software packaging model, with application modernization taking an accelerated path. Containerizing legacy apps plus everything running on Kubernetes will create a unified domain of operations.

We'll continue to see serverless computing gain more momentum, as it's brought into on-premise platforms like OpenShift, Google Anthos and others via kNative. AWS Outposts will disrupt the industry in 2020 as it blurs the lines between on-cloud and on-premise workloads and services. Its main competition will be Google Anthos, and Microsoft Azure.

Istio / service mesh will become a standard approach to run cloud-native apps and microservices. We'll see an increase in these environments via Google's Antho's service mesh and OpenShift Service Fabric (both based on Istio), VMware's soon-to-be-released service mesh and Amazon Web Services AppMesh.

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About the Author

As chief marketing officer, Gary is responsible for developing Amdocs' vision, delivering strategic insight to customers, and bringing to market Amdocs' products, services and solutions. He leads a team of global marketing professionals and is a member of the company's executive management team.