Industry executives and experts share their predictions for 2020. Read them in this 12th annual VMblog.com series exclusive.
By John Ferron is the Chief Executive Officer for Resolve
Systems
Driving Innovation with AIOps + IT Automation
In the wake of digital transformation, IT
complexity has grown at an astronomical rate. Organizations face exponential
increases in infrastructure data and alarms that far exceed the human capacity
for manual analysis, making it difficult to find the needle in the proverbial
IT haystack when it comes to solving problems. Further, IT pros are tasked with
tracking infrastructure that is constantly morphing, and they are expected to
resolve requests, incidents, and performance issues in seconds - without adding
headcount. All the while, they are under pressure to meet increasing
expectations and demands, both from internal and external audiences.
IT Automation: From "Nice-to-have" to "Must-have"
For IT leaders to survive and thrive in this new
era, they'll need to embrace automation and AIOps. These technologies offer
relief from the mounting pressures of cost reduction and a shortage of skilled
talent in the face of increasing infrastructure growth and complexity. In fact,
Gartner stated in a recent keynote address that automation will be the
"lifeblood for success" for I&O. The firm estimates that by 2025, 90% of
the Global 5000 will have an automation architect, up from less than 20%
today.
In 2020, we expect to see aggressive acceleration
in automation and AIOps initiatives as organizations strive to achieve more
agile IT operations, and as CIOs recognize the potential benefits of these
transformative technologies, as well as the risks of not embracing them. These
efforts will improve operational efficiency, reduce mean time to repair (MTTR),
eliminate alarm noise, increase performance, and free IT teams to act more
strategically.
The Promise of Self-Healing IT
The term "self-healing IT" has been around for
years, resulting in the requisite eyerolls from those who have previously been
disappointed by such claims. However, as we round the corner to a new decade,
"self-healing IT" is poised to become a reality given the radical advancements
in AI and automation.
Together,
these technologies can fuel truly autonomous IT operations by delivering a
closed-loop system of discovery, analysis, detection, prediction, and
automation, enabling infrastructure issues to be resolved before they ever have
an impact - without human intervention. Realizing this long-awaited
promise will empower the brightest minds in IT to focus on creative
applications of technologies, transforming them from maintainers to innovators.
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About the Author
John Ferron is the Chief Executive Officer for Resolve
Systems, a leading provider of IT automation and AIOps solutions. John has
an extensive and diverse leadership background in high growth technology
companies. He has previously served as CEO for HEAT Software, NetMotion, and
Purple Communications and in executive leadership roles at Compaq, Kinetics and
Celerity. Additionally, as an advisor to Clearlake Capital Group, John provides
expertise in business transformation to a wide array of technology companies,
with a primary emphasis on late-stage growth companies.