The vast majority (83 percent) of senior marketers are struggling to adapt to the volume of data, while 80 percent of these marketers feel the industry as a whole focuses on too many performance metrics, according to a new global report released.... Read More...

A service level agreement, or SLA, is a critical component of any contract with a technology vendor. In short, it defines the level of service you expect from the vendor, with metrics that help you measure their service. It also includes remedies or penalties if the vendor fails to meet the service ... Read More...