Industry executives and experts share their predictions for 2020. Read them in this 12th annual VMblog.com series exclusive.
By Gregg Ostrowski, Regional CTO at AppDynamics
What will the new year hold for AIOps?
In 2020, organizations will continue their search for faster, more
innovative products and solutions. But as we make our way through the digital
era, we'll find that many of those capabilities are already upon us. Here are
my top predictions for how AIOps will gain acceptance, act as a catalyst for
innovation, and alter the enterprise in 2020.
Demand
for high performance applications will increase in 2020.
The era of
digital disruption has placed the consumer in a position where they have
choices, and if the applications they are using do not serve their needs, they
can now move on to new ones that do. The demand for high performing
applications has caused enterprises to react in ways that make it more
challenging to resolve issues as they arise. Continuing in 2020, we will see
growing adoption of cloud services through containers, serverless, and a myriad
of other beneficial microservices, in order to keep up with customer demand.
We'll see a broader acceptance of leveraging AIOps in 2020.
This is
more than a prediction for 2020 - it's an absolute necessity to keep
applications running without flaw. Validating this need, we are seeing many new
startups entering the market starting to provide the ability to automate
scaling, optimization and remediation to keep key applications running
flawlessly, without the need for human intervention. This is an approach
enterprises need to adopt, given historical challenges and reticence around
application automation. We've
seen the consumerization of IT pull away some of the decision making
capabilities from IT teams in the past decade, but now we're realizing that due
to consumers' high demand and the complexity of modern applications, IT and
business alignment is nothing short of a necessity. Therefore organizations
today are seeing AIOps as both the cultural and technological shift needed to
help attract the highest customer satisfaction rates, and maintain relevance in
saturated and competitive industries.
Root cause analysis is ready for takeoff.
In 2019, enterprises started to automate
incident management, but in 2020, companies will increasingly place emphasis on
leveraging automated Root Cause Analysis for faster and more effective
remediation. It will be critical for enterprises to address how they are
measuring their KPIs (in addition to typical IT stats) on uptime, so that they
can benchmark the success of automated Root Cause Analysis over the next
decade. Moving forward, it has become more imperative that IT teams learn to
adopt an AIOps mindset, in order to automate root cause analysis,
auto-remediate, and reduce the need for large war rooms. In 2020, AIOps will
serve as a foundation for innovation within the enterprise.
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About the Author
Gregg Ostrowski is a Regional CTO at
AppDynamics. He engages with customer senior leadership to help prioritize
their strategy for digital transformation. Prior to AppDynamics, Gregg held
senior leadership positions at Samsung and Research in Motion.