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AppDynamics 2020 Predictions: What will the new year hold for AIOps?

VMblog Predictions 2020 

Industry executives and experts share their predictions for 2020.  Read them in this 12th annual VMblog.com series exclusive.

By Gregg Ostrowski, Regional CTO at AppDynamics

What will the new year hold for AIOps?

In 2020, organizations will continue their search for faster, more innovative products and solutions. But as we make our way through the digital era, we'll find that many of those capabilities are already upon us. Here are my top predictions for how AIOps will gain acceptance, act as a catalyst for innovation, and alter the enterprise in 2020. 

Demand for high performance applications will increase in 2020.

The era of digital disruption has placed the consumer in a position where they have choices, and if the applications they are using do not serve their needs, they can now move on to new ones that do. The demand for high performing applications has caused enterprises to react in ways that make it more challenging to resolve issues as they arise. Continuing in 2020, we will see growing adoption of cloud services through containers, serverless, and a myriad of other beneficial microservices, in order to keep up with customer demand.

We'll see a broader acceptance of leveraging AIOps in 2020.

This is more than a prediction for 2020 - it's an absolute necessity to keep applications running without flaw. Validating this need, we are seeing many new startups entering the market starting to provide the ability to automate scaling, optimization and remediation to keep key applications running flawlessly, without the need for human intervention. This is an approach enterprises need to adopt, given historical challenges and reticence around application automation. We've seen the consumerization of IT pull away some of the decision making capabilities from IT teams in the past decade, but now we're realizing that due to consumers' high demand and the complexity of modern applications, IT and business alignment is nothing short of a necessity. Therefore organizations today are seeing AIOps as both the cultural and technological shift needed to help attract the highest customer satisfaction rates, and maintain relevance in saturated and competitive industries.

Root cause analysis is ready for takeoff.

In 2019, enterprises started to automate incident management, but in 2020, companies will increasingly place emphasis on leveraging automated Root Cause Analysis for faster and more effective remediation. It will be critical for enterprises to address how they are measuring their KPIs (in addition to typical IT stats) on uptime, so that they can benchmark the success of automated Root Cause Analysis over the next decade. Moving forward, it has become more imperative that IT teams learn to adopt an AIOps mindset, in order to automate root cause analysis, auto-remediate, and reduce the need for large war rooms. In 2020, AIOps will serve as a foundation for innovation within the enterprise.

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About the Author

Gregg Ostrowski 

Gregg Ostrowski is a Regional CTO at AppDynamics. He engages with customer senior leadership to help prioritize their strategy for digital transformation. Prior to AppDynamics, Gregg held senior leadership positions at Samsung and Research in Motion.

Published Thursday, January 02, 2020 7:50 AM by David Marshall
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