If you are involved in End User Computing in any way, shape or form, you absolutely must check out the details on the upcoming DISRUPT 2020 event.  Now in its third year, DISRUPT is quickly filling a void and becoming the standard event to address everything EUC. 

The 2020 DISRUPT events will take place January 27 through 29 in Nashville, TN and February 4-6 in Munich, Germany. 

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Read this exclusive pre-show VMblog interview with Thomas Charlton, Chairman and CEO, Goliath Technologies, to learn more about the company and what they have planned for the DISRUPT event.

 

 

 

VMblog:  Let's start off by having you tell us a little about Goliath Technologies.

Thomas Charlton:  Goliath Technologies provides monitoring and troubleshooting software for hybrid IT environments. We use embedded intelligence and automation to help IT professionals anticipate, troubleshoot and prevent end-user experience issues regardless of where IT workloads or users are located.

Most organizations simply don't have enough time, tools, or staff to troubleshoot every end user ticket or complaint that comes in. This is where Goliath comes in. When organizations invest in our software it is like hiring multiple full-time troubleshooting experts who not only solve issues but proactively identify and alert on them before end users are impacted. This is how we help transform IT departments from reactive to proactive.

VMblog:  Talk about your technology, what problems do you solve?  And how are you considered unique?

Charlton:  At Goliath, we are passionate about helping IT professionals reduce the professional pain associated with managing hybrid IT environments along with end-user performance expectations. We enable organizations to successfully launch new initiatives like remote worker programs, BYOD, and moves to the cloud by ensuring that the end-user experience is seamless and uninterrupted regardless of device, location, or individual behavior.  We do this by helping them anticipate, troubleshoot and prevent performance issues such as: poor session performance, application crashes, and slow logons.

Goliath Technologies is the only end-user experience monitoring and troubleshooting solution for VMware Horizon and other virtualized applications and desktops that is also purpose-built for troubleshooting EHR application performance issues (Allscripts, Cerner, Epic, and MEDITECH).  Goliath's embedded intelligence monitors over 250 key conditions, events and failure points across VMware Horizon and major EHR applications and automatically alerts IT teams before end users are impacted.

Goliath provides broad and deep visibility across infrastructure, hypervisor, servers, operating systems and applications to quickly identify where a problem occurs and what is causing it.  We do this with our unique ability to view metrics across end-user behavior, metrics from the underlying IT infrastructure (like VMware Horizon), as well as EHR applications in a single console to conclusively determine if such factors as networks/connectivity or server resource allocation are the true root cause of session slowness.

Finally, Goliath's historical reports and analytics help foster data-driven conversations with internal IT teams, management, other vendors, and end users to permanently resolve performance issues across VMware Horizon and all major EHR applications.

VMblog:  And how do you partner with IGEL?

Charlton:  Together, Goliath Technologies and IGEL enable IT professionals to proactively monitor and troubleshoot the end-to-end user experience while centrally managing, controlling, and securing all endpoints.

IGEL is often a critical piece of the IT delivery infrastructure, but that infrastructure is complex and when end-user performance issues arise (slow logon times, poor session performance), identifying what piece of technology stack or end-user behavior is negatively impacting the experience is challenging. We have joint customers, where IGEL is falsely blamed for being a root cause of an end-user performance issue which either stalled or put the entire deployment at risk.

With Goliath, our joint customers quickly identify and prove the true root cause, ending the blame game and often proving IGEL is not the issue thus preventing project delays. Our strength together is most evident within healthcare as no patient can be cared for without logging into their virtualized workspace and accessing their EHR applications. Together, IGEL and Goliath help health IT teams deliver a high performing, highly secure clinician experience.

VMblog:  Can you tell us what you plan to show off at your booth at DISRUPT 2020?

Charlton:  Goliath Technologies will discuss how we help organizations around the globe anticipate, troubleshoot and prevent end-user experience issues regardless of where their IT workloads or users are located.

We will share how we have transformed our customer IT teams from being reactive to proactive by anticipating performance issues before end users are ever impacted. Additionally, we will be highlighting our purpose-built modules for EHR applications (Allscripts, Cerner, Epic, and MEDITECH) and how we can isolate the root cause of poor performance for clinicians regardless if the issue resides in the underlying IT delivery stack, EHR application, or end-user behavior.

VMblog:  Why do you think DISRUPT is a much needed event this year?

Charlton:  Hybrid IT environments will continue to kick into high gear in 2020 with increased usage and critical workloads moving from traditional in-house platforms to the cloud, which greatly increases the complexity for IT to manage.  Not only do they need tools like IGEL who are offering next-gen edge OS for cloud workspaces, but organizations will require additional intelligence and automation from monitoring and troubleshooting tools, like Goliath, that function regardless of where workloads and users are located. 

VMblog:  What do you attribute to the growing success of End User Computing?  Why has it become so popular lately?

Charlton:  The growing success of End User Computing is twofold. It is the demand from end users who want to work from any location, on any device, and at any time of the day. The second piece of this is we now have technology that can bring that vision to life. The most enabling technologies of End User Computing work across hybrid IT environments ensuring that organizations can continue to utilize their existing infrastructure much of which remains on-premises while bringing in new technologies and cloud solutions to work alongside. With technologies like Goliath that help organizations manage, monitor and troubleshoot this hybrid world, organizations can now truly deliver on the vision they have set out around end user computing.

In industries, like healthcare, you see growth of end user computing rise even faster as there is direct correlation to how clinicians work and the way care is delivered which are both highly dependent on technology such as EHR apps and the virtualized workspace.

VMblog:  How do you and your solution help with the growth of the EUC market?

Charlton:  The continually increasing mobile workforce demands a seamless end-user experience regardless of device or location and Goliath Technologies gives IT professionals the ability to anticipate, troubleshoot, and prevent end-user experience issues from happening.

A tremendous opportunity exists as the shift to new platforms and application delivery methods to meet the needs of the growing remote workforce exposes functionality gaps in legacy IT Operations products. Goliath acts quickly to fill these gaps with purpose-built monitoring and troubleshooting solutions that enable IT professionals to address the challenges associated with managing the end-user experience in hybrid IT environments where infrastructure and applications are on-premises, in the cloud, and with end users who access applications using any device, anywhere at any time.

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