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Nexthink 2020 Predictions: HR and IT Will Begin Their Integration

VMblog Predictions 2020 

Industry executives and experts share their predictions for 2020.  Read them in this 12th annual series exclusive.

By Pedro Bados, Founder and CEO, Nexthink

HR and IT Will Begin Their Integration

We know that levels of frustration around Digital Employee Experience (DEX) have already passed a tipping point: across the last year or two, it's become widely established that poor IT is a main factor impeding productivity and driving attrition. In 2020, we expect to see some new effects of this awareness. One of these will be IT's inclusion in more conversations and processes than ever before.

For instance, we've started hearing about CIOs participating in employee exit interviews. It makes sense. When an employee leaves a company, IT should want to know the extent to which digital experience was a factor in someone deciding to move on. At the very least, IT should embrace the opportunity to get full and frank feedback on that digital experience from the outgoing colleague.

It all points to an ever-expanding dialogue between IT and HR. And as the walls between these previously discreet and distinct silos begin to crumble, we will see reporting lines and team structures start to change. In some instances, this will mean HR reporting into CIOs, or vice versa - or both reporting directly to the COO or CEO. In others, we will see teams emerge focussed specifically on all aspects of employee experience and encompassing both IT and HR specialists.


About the Author

Pedro Bados 

Pedro is one of the Nexthink co-founders and is CEO. He brings his leadership and vision to lead the organization and ensure its continuous growth. Pedro holds a MSc. in Electrical Engineering and Computer Science from the University of Saragossa, Spain, and spent a few years as a researcher in the Artificial Intelligence Laboratory at the EPFL (Swiss Federal Institute of Technology). While at EPFL he developed the first real-time end-user monitoring technology and he is the author of two patents on behavior modeling that are part of Nexthink's core technology. Pedro currently is a Board member of the Alpine chapter of the Young Presidents' Organization (YPO), he serves on the Board of several start-ups and he's an occasional lecturer at EPFL on entrepreneurship and new technologies.
Published Friday, January 17, 2020 7:15 AM by David Marshall
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