ServiceNow
announced it has signed an agreement to acquire Passage AI, a Mountain
View, Calif.-based conversational AI platform company. The transaction
will advance ServiceNow's deep learning AI capabilities and will
accelerate its vision of supporting all major languages across the
company's Now Platform and products, including ServiceNow Virtual Agent,
Service Portal, Workspaces and emerging interfaces.
"Work
flows more smoothly when people can get things done in their native
language," said Debu Chatterjee, senior director of AI Engineering at
ServiceNow. "Building deep learning, conversational AI capabilities into
the Now Platform will enable a work request initiated in German or a
customer inquiry initiated in Japanese to be solved by Virtual Agent.
Passage AI's technology will enable us to accelerate our vision of
empowering great employee and customer experiences by delivering great
workflow experiences. ServiceNow believes in making work flow more
smoothly across the enterprise, in all major languages."
Passage AI's conversational AI platform is built on deep learning models
that can be trained to understand text in all major languages. Bringing
together Passage AI's conversational AI capabilities with it's Now
Platform and digital workflow capabilities, ServiceNow will expand its
chatbot support for non-English languages and empower organizations to
better understand the meaning behind work requests so they can take
action to get the job done.
As a strategic partner to the world's largest enterprises, ServiceNow is
focused on enabling digital transformation and driving customer
success. The Now Platform includes powerful AI and machine learning
capabilities, which enable customers to deliver great employee and
customer experiences and unlock productivity. This deal builds on
ServiceNow's previous AI acquisitions, including transactions with Loom
Systems, Attivio, Parlo, FriendlyData, Qlue and DxContinuum.
Passage AI was founded in 2016 by CEO Ravi N. Raj, CTO Madhu Mathihalli and CTO Mitul Tiwari.
ServiceNow expects to complete the acquisition by the end of Q1 2020. Financial terms of the deal were not disclosed.