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Orange Business Services 2020 Predictions: Enterprises Streamline their Multisuppliers Footprint to a Single Integrator

VMblog Predictions 2020 

Industry executives and experts share their predictions for 2020.  Read them in this 12th annual VMblog.com series exclusive.

By Samir El Rashidy, Director of Enterprise Services, Orange Business Services

Enterprises Streamline their Multisuppliers Footprint to a Single Integrator

Enterprises routinely rely on many service providers and integrators to offer a specialty they themselves cannot manage in-house. Through the years, this has created a complex web of different providers micromanaging individual parts of a business, each with their own independent contracts, applications, and platforms. The average number of suppliers a company deals with just for their existing network infrastructure (SD-WAN, mobile, voice, cloud) has tripled in recent years. If you were to peek into the operating environments of companies in 2019, you would see ballooning IT complexity suffocating overall performance and degrading the quality of the end user experience. This "hoarder house" scenario only gets worse for multinational enterprises enlisting vendors and contractors across multiple countries and regions.

Enterprises are beginning to see the opportunity of relying on a global digital services integrator, so in 2020 we predict an uptick in Multisourcing Service Integration (MSI). One global provider can manage the multi-player ecosystem, integrating all contracted service providers into a single point of governance. Gartner reports that 50 percent of large enterprises will require an MSI approach by 2022 (versus 10 percent today).

With MSI, a digital services company like Orange Business Services would come in and take over an existing network infrastructure. In Orange's case, it occupies a sweet spot as an established, managed network operator with strong experience in systems integration, being able to manage other providers. From this vantage point, it can offer insight and visibility on eliminating waste and direct resources where they are needed. On average nearly 5 to 10 percent of costs can be cut through MSI. In 2020 we expect to see new innovations in AI and machine learning automating many MSI functionalities for maximum optimization.

Sony Leads the Way with MSI

Sony Group is a prime example of how we expect to see MSI deployed in 2020 - making large-scale digital transformation more palatable to enterprises. It enlisted Orange Business Services to be the principal global provider of a fully automated SD-WAN network for global business units which previously handled their own individual networks to ensure proper alignment with their needs. Sony now has a single network architecture managing 500 locations in over 50 countries and across five continents. The SD-WAN provides segmentation between the business units to maintain a level of security and autonomy for each but all within one network infrastructure with end-to-end visibility. Included in that is a single interface for onboarding and managing all the IT service suppliers contracted through the company.

MSI was the gateway for Sony embracing a new type of communications network with less complexity and more room to innovate. Interesting to note is how MSI enabled that innovation to come from a business requirement instead of a technical requirement. We expect to see more enterprises using MSI a means to drive their business forward.

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About the Author

Samir El Rashidy 

Samir El Rashidy is Director of Enterprise Services for Orange Business Services in the Americas region. He is responsible for the services business in the region, with a focus on Orange's Multisourcing Service Integration (MSI) offer, Professional Services and Infrastructure Management services.  Throughout his 15 years with Orange, Samir held different roles and worked in different continents, directing a wide range of organizations focused on business development, portfolio management, professional services and service delivery.

Published Friday, January 31, 2020 7:18 AM by David Marshall
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