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SolarWinds Service Desk Announces Integration of Discovery and the Orion Platform

SolarWinds, a leading provider of powerful and affordable IT management software, today announced the launch of the integration between SolarWinds Discovery and the Orion Platform. This integration helps reduce IT overspending and risk levels while improving service management processes. IT professionals can easily consolidate and gain visibility into asset information from the SolarWinds products that share the Orion Platform, unifying data from multiple IT layers into an application-centric view, within SolarWinds Service Desk.

"The IT assets organizations are required to manage continuously evolve, and SolarWinds understands the communication, security, and tracking challenges that today's IT professionals face," said Steve Stover, vice president of product strategy at SolarWinds. "From quickly diagnosing and resolving major outages to preventing overspending on technology, IT teams play a vital role in meeting business objectives. This integration will empower IT professionals to get a handle on IT spending, risk levels, and the operational impact of assets to IT services."

Fully integrated with SolarWinds Service Desk, SolarWinds Discovery offers customers versatile methods for tracking, monitoring and managing data from technology devices, providing IT with complete and real-time visibility of software and hardware assets as they pertain to incidents, requests, changes and other asset lifecycle processes. The SolarWinds Orion Platform is the common technology platform for a number of SolarWinds IT operations and application management products that can automatically generate tickets within SolarWinds Service Desk, empowering IT teams to react to and resolve network and systems issues more quickly. By integrating these two products, customers can:

  • Consolidate asset data from products on the Orion Platform and other sources into a single repository, allowing them to make better business decisions on IT assets, mitigate risks, and not violate the license terms of their software purchases.
  • Reduce the impact of changes to employees by increasing visibility into how Orion asset data and relationships between configuration information support IT services.
  • Identify the root causes of network and systems infrastructure issues by attaching Orion configuration data to SolarWinds Service Desk incidents.

"The integration between Discovery and Orion further expands on the value already delivered with the Orion and Service Desk integration introduced last year, which expedites and automates the alert-to-resolution process," Stover said. "Now, customers can maximize their investment in SolarWinds products and increase productivity by better understanding the underlying causes of infrastructure issues."

SolarWinds Service Desk is one of the highest rated ITSM providers and was most recently recognized as a November 2019 Gartner Peer Insights Customers' Choice for ITSM Tools. Employees worldwide rely on the SolarWinds Service Desk platform for powerful, user-friendly, and efficient IT service and asset management.

Published Thursday, March 12, 2020 8:36 AM by David Marshall
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