Today,
Amazon Web Services, Inc. (AWS)
and Slack Technologies, Inc. announced a new multi-year
agreement to deliver solutions for enhanced enterprise workforce
collaboration. Slack and AWS will strategically partner to help
distributed development teams communicate and become more efficient and
agile in managing their AWS resources from inside Slack. Slack will
migrate its Slack Calls capability for all voice and video calling to
Amazon Chime, AWS's communications service that lets users meet, chat,
and place business calls. Slack is also leveraging AWS's global
infrastructure to support enterprise customers' rapid adoption of its
platform and to offer them data residency - the ability to choose which
country or region their data is stored at rest in while fulfilling
compliance requirements. Slack continues to rely on AWS as its preferred
cloud provider and will use a range of AWS services, including storage,
compute, database, security, analytics, and machine learning, to
develop new collaboration features. Additionally, AWS has agreed to use
Slack to simplify the way teams at AWS communicate and work together.
Enterprise
customers can rely on Slack's channel-based messaging solution,
combined with AWS's proven infrastructure and security services, for
secure, reliable, and scalable communication. Slack and AWS will also
extend product integration and deepen interoperability to help developer
teams manage their AWS resources in Slack channels and Amazon Chime
chat rooms with greater flexibility. These integrations include:
- Amazon Chime infrastructure with Slack Calls: Amazon
Chime SDK (software development kit) will soon power audio, video, and
screen-sharing capabilities in native Slack Calls. By relying on Amazon
Chime to power its real-time communication, Slack will leverage AWS's
proven infrastructure to deliver high-quality and reliable user
experiences while eliminating the cost and complexity of maintaining its
own unified communications infrastructure.
- AWS Key Management Service with Slack Enterprise Key Management (EKM): For
EKM, Slack leverages AWS's proven security services, including AWS Key
Management Service for distribution and control of cryptographic keys.
Designed for security-conscious or regulated enterprise customers who
seek increased visibility and control over their data in Slack, over 90
companies are now using the solution to manage their own encryption
keys. Enhancements, such as EKM for Slack's Workflow Builder automation
tool were released last month.
- AWS Chatbot integration with Slack: AWS Chatbot is
a service that uses an interactive agent to help development teams stay
updated, collaborate, and respond more quickly to operational events,
security findings, workflows, and other alerts for applications running
in AWS accounts. Only recently generally available, AWS Chatbot is
already in use by many thousands of teams around the world to improve
the application development process. Going forward, the AWS Chatbot
service will incorporate AWS's more than 175 services to give developers
the ability to collaborate with their teams to manage all of their
cloud-based services without leaving Slack.
- Amazon AppFlow integration with Slack: The new Amazon AppFlow integration
for Slack enables users to securely transfer data between Slack and AWS
services like Amazon Simple Storage Service (Amazon S3) and Amazon
Redshift, simplifying tasks such as analyzing trends in customer
engagement from helpdesk requests or measuring sentiment data. In the
coming months, AWS and Slack will enhance this capability, enabling
customers to transfer data bi-directionally between multiple Slack
channels and AWS services in a single flow.
"The
future of enterprise software will be driven by the combination of
cloud services and workstream collaboration tools," said Stewart
Butterfield, CEO and co-founder of Slack. "Strategically partnering with
AWS allows both companies to scale to meet demand and deliver
enterprise-grade offerings to our customers. By integrating AWS services
with Slack's channel-based messaging platform, we're helping teams
easily and seamlessly manage their cloud infrastructure projects and
launch cloud-based services without ever leaving Slack."
"Together,
AWS and Slack are giving developer teams the ability to collaborate and
innovate faster on the front end with applications, while giving them
the ability to efficiently manage their backend cloud infrastructure,"
said Andy Jassy, CEO of AWS. "AWS customers gain a powerful new means of
managing their AWS resources that will help teams collaborate and build
more applications using the broadest and deepest set of cloud services.
We look forward to working with Slack to expand the ways we can help
our customers innovate in the cloud."