
About a third of Americans are now working from home, more ever than
before. And quite simply, that's due in large part because of COVID-19
and the pandemic that was unleashed across the globe this year.
In this latest VMblog #WorkFromHome Series,
we're exploring what technology means in this current paradigm shift of
working remotely. And in order to do that, we're reaching out to
industry experts to help shine a light on the subject. We're asking
these experts to offer up their opinions and advice on what's taking
place now and where things go in the future.
In this Q&A, VMblog connected with industry experts from the ControlUp Technical Marketing Team (Trentent Tye, Tom Fenton, Melissa Case and Leeza Malachevsky) to get their opinions on the work from home topic and at
the same time, find out more about how ControlUp can help companies achieve a positive work from home shift.

VMblog: We have all been witness to a global pandemic, and
it is changed the way we work. More
than ever, we are seeing a large percentage of employees working from
home. How has this shift in the way
we work changed the way companies are dealing with their employees?ControlUp: It's interesting. I think a great many of those in the
C-Suite have been pleasantly surprised by how well remote working is going.
There has long been a misperception that workers, without having a taskmaster
in an office, will slack off or be unproductive. Companies are seeing that the
opposite is true. Workers are now able to balance the time between their home
and work lives, and have the ability to focus on family time at times when, if
they were in a traditional office, they couldn't or would have to take personal
time off. More and more, we are seeing companies proposing work-from-home
policies that will become permanent.
VMblog: "This is the year of VDI" has been a mantra for
virtual desktops for many years running. We've gone through remote PC,
VDI, DaaS, cloud desktops, etc. But
it never really received mass adoption, why do you think that is? And does this event finally change that?
ControlUp: Being forced into VDI by COVID-19 has made 2020 "the
year of VDI". It's interesting listening to organizations talk about how
work from home will now be a 'thing' they will do from now on. I think there
was a large stigma surrounding 'work from home' -- most it being an
organization's trust in their employee's productivity. The assumption in the
past is people would slack off or not be productive working from home. But now
that organizations are suddenly forced to adopt this measure they are actually
finding that productivity hasn't changed. What has changed, though, is being
able to connect to your organization's resources and that is where VDI has
stepped in, providing that secure, managed gateway into your org. Orgs have had
to scale up to provide VDI to a sudden, unexpected, workforce that have demands
to *ensure* they can maintain their productivity. Visionaries who foresaw that
VDI is a great solution to a mobile, remote workforce can now preach that they
knew it all along. And for the rest of us, we can be thankful that this
technology has been available and mature for quite some time -- making this
transition quick and relatively painless.
VMblog: What are you hearing from customers and
prospects? Were they completely
caught off guard with mass remote work from home? Or were they already putting things into
place, perhaps for other business continuity reasons?
ControlUp: The shift to working from home has been in effect for some
time, though a great many companies have (to this point) resisted the change.
Knowledge workers are, more and more, asking for the capability to work from
anywhere. And the technology exists for them to do it, and do it well. In 2020,
though, because "necessity is the mother of invention," the question
of whether or not companies wanted to make this change has now been rendered
moot. VDI is purpose-built for this mode of working. With tools like ControlUp,
IT uptime can be assured, so remote teams can stay productive, and business
continuity ensured.
VMblog: How has this shift of working from home affected
people, connectivity, infrastructure, security, etc.?
ControlUp: The mass migration to a WFH workforce has greatly
affected every aspect of our work life and the infrastructure that we use to
accomplish our work tasks. A prime example on the technology side is that many
companies have found that virtual desktop infrastructure (VDI) is the best
solution to accomplish WFH for their employees. WFH has put new pressures on
connectivity (networking), the infrastructure and security, but workers still
need the same desktop experience they had when working from the office. On the
people side workers have found that they have new pressures that require more
flexibility in the hours that they work but still need to have technical issues
addressed and corrected during non-traditional work hours.
Our homes are now our workspaces and no longer is
connectivity from them considered a nice-to-have. Before, WFH sporadic network
interruptions were an annoyance that prevented us from watching the latest
streaming content. But now it's imperative that we have connectivity that
matches what we had at the office. More importantly, we need tools that can
monitor the actual work experience that workers are having. We need to do this
not only in real time, but also for historical data to monitor usage trends and
do forensics.
ControlUp gathers and displays metrics from
workers' desktops in real time, which allows for identification of annoying
spikes in resource usage due to insufficient infrastructure and/or
mis-configured security products. These are only a few of the issues that can
disrupt our workers. More importantly, with ControlUp UX metrics, you can see
how resource shortages actually affect a worker's interactions with their
applications. For example, ControlUp displays the time that it takes an
application to respond to an application interaction, such as a click, with the
User Input Delay metric. You can monitor the time it takes to bring up an
application to instantiate with the Application Load Time metric. ControlUp can
even help diagnose issues with Logon Duration metrics. You can dive down to see
the root cause of a slow logon with the
Analyze Logon Duration script.
WFH has shifted the hours that workers are
working. We are used to having system administrators on hand during normal
working hours to deal with issues but now, we must have self-healing to solve
issues during non-traditional work hours. ControlUp has implemented many
self-healing workflows and allows the creation of bespoken workflows following
the standard self-healing methodology, monitor, trigger and automatic
implementation of corrective actions.
VMblog: How does your software enable the "work from home"
shift? And where do your solutions
fit within the grand scheme of things?
ControlUp: ControlUp monitors your organization's entire
infrastructure. From the physical hosts, to the virtual machines, to the
sessions, to the processes running within. This is a lot of information and
when there are performance problems you need to resolve them quickly to get
your workforce back to peak productivity. ControlUp can help in quickly
identifying issues in your environment and can take it a step further by giving
you the tools to manage those resources. Additionally, ControlUp can take it
even further with automatic issue remediation, reducing downtime, outages, and
tickets. Getting your workforce to be as productive as possible is one of the
strengths of the ControlUp toolset.
VMblog: What are the big problems that you solve for those
companies whose workers are now working from home?
ControlUp: ControlUp's monitoring capabilities give you insight into
the performance of your servers and your users' applications. This level of
detail allows us to accurately measure the responsiveness of your users'
applications. This is important because responsiveness can tie into
productivity. If an application is slow to respond or stalls, users can get frustrated
or will just work slower in general. ControlUp can help identify when users are
experiencing slow responsiveness and provide you the information you need to
resolve these issues. Thereby maximizing productivity and ensuring your users
are as efficient as possible!
VMblog: What advice do you have for companies who are still
trying to figure out their own game plan for remote workers?
ControlUp: WFH can be a boon for both workers and companies if
implemented correctly. Any company that is thinking of implementing a WFH strategy
should strongly consider implementing VDI. VDI allows companies to implement
the same or better application responsiveness, security, and the enforcement of
corporate governance as working from the office. In order to ensure remote
workers using VDI are successful, you need to have baselines to measure
against, as well as constantly monitor a worker's experience so that they have
the same or a better desktop experience they had when working in office.
VMblog: Finally, is work from home and all that we've been
doing as a collective group a short-term fix? Will people go back to
working in the office after this is over?
And if they do go back to the office, do companies continue
leveraging the things they put in place, like virtual desktops and remote
capabilities? Or do you see some
percentage still working from home, or perhaps a mix mode or employee
choice?
ControlUp: There is no chance that
working from home is a short-term fix. I think that, as mentioned in previous
answers, remote workers are now better able to balance their personal lives
with their work lives. Commutes are eradicated, some companies can start saving
money on commercial spaces, and employees have started moving their families
away from cities to areas where the cost of living is drastically lower (I've
seen this happening in San Francisco, where I live and where many giant tech
companies are based). Since the infrastructure will already be in place to
support remote work in the future, I think that the logical thing to do is
offer employees a choice. There are those who prefer working in the office with
peers, and others who prefer working from home alone or with the company of
their pets. Everyone has different ways to hone their productivity, and in my
opinion, providing a choice is a radical, positive shift. Giving employees
freedom of choice can bolster happiness and well-being while lowering workplace
stressors.
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