Quest Software, a global systems management, data protection and security
software provider, today announced its continued evolution and advancement for
Quest KACE Unified Endpoint Management (UEM). As part of UEM, KACE provides organizations
the power to leverage traditional systems management, modern device management,
as well as the flexibility for co-management of devices to take full advantage
of hybrid functionality and technology. Teams now have broader visibility,
robust security and privacy compliance, with the opportunity to leverage
multiple management styles. Additional updates to the KACE solution line
include Windows 10 enrollment and new Cloud Settings for KACE Cloud MDM, as
well as KACE Service Desk - a standalone, strategic ticketing product.
As
organizations continue to focus on ensuring the strongest security posture
across the business to support today's global remote workforce, increased
pressure is put on the IT team to better manage and secure changing
environments. With new co-management, organizations can inventory and easily
implement full asset lifecycle management of mobile devices, traditional
desktop and laptop computers, as well as non-computer devices from one console.
This provides IT with more choice, having the ability to manage some devices
using Modern Management and others using traditional management, or a
combination of the two. This transformed approach to UEM takes a more
mobile-centric way of provisioning, which helps IT install more items and
manage them. Traditional management is still available leveraging the KACE
Systems Management Appliance and modern management is available from KACE Cloud
Mobile Device Management. Customers can choose which strategy best supports
their business needs.
"In order
for organizations to have a complete unified approach to endpoint management,
they need to have the flexibility to choose the style that works best for them.
This is critical to maintaining a strong security posture across the growing
list of devices and ensuring protection against cyberattacks and ransomware,"
said Ken Galvin, Senior Product Manager at Quest Software. "The seamless
integration of KACE SMA and Cloud MDM reinforces our commitment to evolving our
solutions portfolio to meet the visibility, security and compliance needs of
our customers. Now, customers have more freedom and choice in how they manage
all of their endpoints together, in a variety of ways that best fit their
business model."
To extend
Modern Management capabilities, KACE also now offers enrollment for Windows 10
devices through KACE Cloud MDM. This includes Windows 10 laptops and desktops,
in addition to already supported mobile devices, tablets and Macs. The integration
of Samsung Knox for KACE Cloud MDM also enhances device management options,
delivering zero-touch enrollment capabilities and additional configuration and
restriction options for Samsung devices. Additional new functionalities include
KACE Cloud settings, which makes it easy for IT admin teams to enable or
disable manual enrollments and user password settings, as well as inventory
unmanaged apps on corporate and personal devices. Couple this with traditional
managed Windows and Linux servers, Macs, non-computers like printers and other
networked devices and IoT devices, organizations benefit from a complete UEM
experience. With these new KACE updates, IT has more control around enrolling a
device in one management style and managing and securing a device with a more
traditional approach, to allow ease of provisioning along with detailed
management techniques.
"As more
employees turn to their mobile devices in the new remote world we live in, it's
more important than ever that IT teams have an all-encompassing solution to
managing endpoints, no matter what they are or where they are. Having an
integrated strategy is needed to stay ahead of the changing environment and
address cyber threats as soon as they emerge," said Jody Evans, KACE Cloud MDM
product manager at Quest Software. "Updates to KACE Cloud MDM enable IT teams
to have not just a unified approach, but a modernized approach to the
management of their devices. Co-management of KACE Cloud MDM with KACE SMA and
additional new features such as Windows 10 provides an enhanced KACE solution
line overall."
In the ever-changing world
of UEM, it's also critical that IT teams pay close attention to their service
desk, essentially the face of the IT department. Service desks have evolved
from simply an internal ticketing system to strategic tools that integrate
automated workflows like new hire onboarding & self-service web portals - a
single point of contact for internal & external customer needs.
Understanding IT requires an integrated solution that delivers comprehensive
incident management and request fulfillment for improved user productivity and
satisfaction, to position IT as a strategic internal business partner, the KACE
solution line now offers a standalone service desk product. Available already
within KACE SMA, those looking for a standalone offering can now take advantage
of KACE Service Desk - a comprehensive, automated ticketing system that helps
IT centrally manage, prioritize and track all end-user help desk requests
throughout the entire ticket lifecycle. Additionally, KACE Service Desk
supports organizational workflows such as new employee onboarding, and scales
to support a variety of departments across the business, including IT, Human
Resources and facilities teams.