Ivanti, the company that automates IT and Security Operations to
discover, manage, secure and service from cloud to edge, today announced
enhanced capabilities for the Ivanti Enterprise Service Management portfolio,
which includes service management, asset management and automation solutions.
The new releases give service desks greater visibility, in real time, to
actionable information across their device estate to improve the accuracy,
speed and efficiency of services delivered. This leads to better outcomes and
can resolve up to 80% of issues before users report them through the use of
automation bots.
Leveraging Ivanti Neurons, announced last month, Ivanti continues to transform how the service desk gets
work done by adding hyper-automation bots to self-heal and self-secure devices
and provide proactive support for better user experiences.
"Today's users, whether working remote or in the office,
expect a personal and immediate resolution for issues impacting their ability
to remain productive," said Nayaki Nayyar, executive vice president and chief
product officer, Ivanti. "The combination of Ivanti Enterprise Service
Management with Ivanti Neurons augments service desk analysts with automation
bots that detect and resolve issues and security vulnerabilities proactively,
predictably, and autonomously. This is one of the ways we transform service
desk operations and enable significantly better user experiences and outcomes."
New enhancements in the Ivanti Enterprise Service
Management 2020.2 releases include:
- Automatic
Asset Discovery and population of Asset Management
and Configuration Management Databases, providing accurate and actionable
asset information at the fraction of cost, effort and time.
- Biometric
Authentication and push notification enhancements
to mobile applications.
- Integrated
Self-Service Chat for internet browsers and mobile
applications.
- Extended
Out-of-the-Box Content for Facilities Management,
adding to HR, and other department use cases beyond IT, providing
automated workflows to reduce manual steps for processes across the entire
enterprise.
- Automation Connectors to
the Epic EMR (Electronic Medical Record) software application and IBM
environments to further improve efficiency and quality of end-to-end processes.
"With Ivanti, virtually every department in the University
now has access to a dedicated staff knowledgebase-HR, Facilities, Legal,
Faculty, Student Service teams, Marketing teams, etc. It's allowed us to move
ahead very, very quickly and demonstrate the reasons why we wanted to track and
manage remote devices without staff needing to be connected to a VPN," said
Naomi Lutvey, Director of Client Services for ICT Services within the
Enterprise Services Division, University of Southern Queensland (USQ). "It's
configurable. I can't emphasize that enough. There is no coding-it's all
configuration. And the flexibility which that has allowed us is
enormous."
Ivanti Service Manager
2020.2, Ivanti Asset Manager 2020.2, Ivanti Automation 2020.2, and Ivanti
Neurons are available now.