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SolarWinds Announces Integration With ServiceNow Service Graph Connector Program

SolarWinds, a leading provider of powerful and affordable IT management software, today announced it has joined the ServiceNow Service Graph Connector Program, a new designation within the Technology Partner Program, by integrating its Orion Platform with Service Graph, helping customers to quickly, easily, and reliably load data from SolarWinds into ServiceNow - to realize better IT management outcomes.

Service Graph Connectors harness the expertise of ServiceNow technology partners and ServiceNow engineering to provide a quick and reliable means of bringing third-party data into the ServiceNow Service Graph and Configuration Management Database (CMDB). The Service Graph Connector for SolarWinds Orion enables customers to:

  • Automatically populate the Service Graph and CMDB with inventory discovered by SolarWinds Orion Platform products, including network devices, server systems and public cloud instances. This augments the information populated in CMDB by ServiceNow.
  • Schedule synchronization and reconciliation of asset data with Service Graph and CMDB including system hardware components, network interfaces, operating system details, installed software, cloud instance information, and more.
  • Build associations and stack relationships based on the discovered environment for faster root cause and impact analysis of outages.

ServiceNow Service Graph, the next-generation system of record for digital products and services addresses the entire technology stack from infrastructure to the application layer. It includes ServiceNow's CMDB, the repository for all infrastructure, relationships, and configuration management information. With Service Graph, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services. In addition, it underpins all ServiceNow products, allowing customers to tie together technology components, people, and processes into a service-oriented view. This connected approach enables customers to leverage their existing CMDB investments to rationalize portfolios, automate development, streamline cloud and security operations, manage risk, and understand ROI, driving high-value business outcomes.

"ServiceNow is leading the future of work by creating great experiences for businesses," said Jeff Hausman, vice president and general manager of IT Operations Management, Security, and CMDB, ServiceNow. "We are pleased to have SolarWinds integrate its Orion Connector for Service Graph to help predict and prevent issues and automate resolutions by speeding up root cause analysis, reducing mean time to resolution, and accelerating time to value for our joint customers."

"As hybrid IT models grow across enterprises, we've seen our customers lean more on platform integrations that will give IT professionals a single-pane-of-glass view into their technology infrastructure," said Ross Fujii, vice president of research and development partnerships, SolarWinds. "We are thrilled to partner with ServiceNow to give our Orion users another way to deepen their IT asset tracking and monitoring capabilities, while enhancing their greater service management strategy."

As ServiceNow integrations with the SolarWinds Orion Platform continue to grow, IT professionals will have the ability to:

  • Quickly send alerts from SolarWinds Network Performance Monitor (NPM) and Server & Application Monitor (SAM) to ServiceNow incidents.
  • Provide rich workflows on monitoring related events from Orion Events to the ServiceNow Event Module.
  • Populate the ServiceNow Service Graph and CMDB with inventory discovered by SolarWinds Orion products.

To find out more about the ServiceNow Service Graph Connector Program and its integration with the SolarWinds Orion Platform, visit https://www.solarwinds.com/topics/servicenow-integration or visit the ServiceNow Store.

Published Thursday, September 17, 2020 8:30 AM by David Marshall
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