Virtualization Technology News and Information
Catchpoint is Recognized as a 2020 Gartner Peer Insights Customers' Choice for Network Performance Monitoring & Diagnostics
Catchpoint, the leader in Digital Experience Monitoring, announced they were named a Customers' Choice in the October 2020 Gartner Peer Insights ‘Voice of the Customer': Network Performance Monitoring & Diagnostics category. Gartner defines Network Performance Monitoring & Diagnostics as "network performance monitoring and diagnostics tools that enable IT and network operations teams to understand the ongoing behavior of the network and its constituent elements in response to traffic demands and network utilization."

Measuring and reporting on network performance is crucial to ensuring that performance stays at an acceptable level. Customers in this market are looking to identify tools to detect application issues, identify root causes and perform capacity planning.

Catchpoint offers the largest and most geographically distributed monitoring network in the industry to help companies advance the digital experience of their customers and employees. This is the first time Catchpoint has been named a Customer's Choice, receiving a 4.8 out of 5.0 overall rating from customers across a broad range of company sizes, verticals and regions, as of 31 July 2020, based on 66 reviews over a 12-month period.

"Catchpoint has masterfully solved the elusive ‘one pane of glass' as it relates to monitoring and performance. Their platform simplifies the most complex performance, availability, and monitoring metrics and diagnostics which enables us to focus our time where it matters for our business and our customers," said Scot Gillespie, Vice President and General Manager of Arc Publishing. "The value you receive from the platform and their customer service more than pays for itself."

"We are proud that our customers on Gartner Peer Insights named Catchpoint as an October 2020 Customers' Choice for Network Performance Monitoring & Diagnostics," said Mehdi Daoudi, CEO and Co-founder of Catchpoint. "We are grateful for the feedback they share with us as we continue to provide a world class product with an outstanding customer experience to support it."

Comments shared by customers on Gartner Peer Insights:

  • "Catchpoint has been a dream to work with. Their product is excellent, their employees are ready to help, the CEO is available if you need him and they publish their roadmap to customers and hit it every time."
  • "We've been using Catchpoint for 10 years and it's an important part of our operation. It is critical for our organization to know about availability and performance issues as soon as possible and Catchpoint is the monitoring solution we use. We rely on Catchpoint to give us an objective perspective on our entire operation. Catchpoint Support is excellent and has always been able to help us." 
  • "Catchpoint is THE monitoring system that we rely on to measure end-user experience for the past 10 years. Catchpoint stands out from other monitoring products for many reasons. Catchpoint - Offers effective performance monitoring tools for a wide variety of services - network latency/web performance/UI transaction/DNS/RUM, to name a few. - Has extensive IPv4 and IPv6 global presence and ISP coverage. - Provides raw data. It is very handy for our own performance analysis and troubleshooting. - Offers flexible APIs for automation and a feature-rich UI that is easy-to-navigate. - And the list goes on... Not only Catchpoint offers an excellent monitoring product. Its customer service is impressive too. Catchpoint's team has a strong focus on the customer's experience. They listen to our voices, keep on innovation, and make the product extremely easy to use. I am a very happy customer and truly wish Catchpoint's continued success."
Published Tuesday, October 20, 2020 11:06 AM by David Marshall
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