Software intelligence company Dynatrace, announced today an enhanced, bi-directional, and automatic integration between the Dynatrace Software Intelligence Platform and the ServiceNow Platform.
With precise topology and service mapping for dynamic multicloud
environments, joint customers can increase efficiency through
intelligent automation and reduce the risk of disruptions with
predictive problem identification and automatic remediation, giving
BizDevOps teams more time to innovate and accelerate digital
transformation. By combining automatic and intelligent observability
from Dynatrace with the intelligent automation capabilities of the
ServiceNow Platform, customers and partners can speed their path to
autonomous cloud operations.
"Dynatrace
is a great partner for ServiceNow," said Jeff Hausman, Vice President
and General Manager of IT Operations Management, Security and
CMDB/ServiceGraph at ServiceNow. "Using the combination of ServiceNow
and Dynatrace, customers gain a deeper understanding of digital
services, deriving signals from noise to pinpoint root cause, and
deliver resilient operations for all applications and microservices in
hybrid or multicloud environments."
"Both
ServiceNow and Dynatrace are strategic platforms for managing our
cloud-native environment, and it is great to see this tight integration
between the two," said Mervyn Lally, Global Chief Enterprise Architect
at Experian. "Together, they provide a complete service map of our
environment, smarter AI-driven answers, and closed-loop, automated
workflows to ensure any changes or fixes that we've implemented are
successful. This enables our teams to focus on the value-added tasks of
digital transformation, and deliver simple, easy, and seamless
experiences that help our clients operate and consumers thrive."
Through
the Dynatrace and ServiceNow partnership, customers can transform how
they work, and accomplish more with less time, resources, and money.
Some of the outcomes they can realize include:
- Greater efficiency -
Automatic, real-time topology spanning hybrid, multicloud environments
with rich context to understand potential issues in digital services and
their precise root-cause.
- Reduced risk of disruptions -
Proactive identification of issues affecting the roll-out or operation
of cloud services, prioritized by business impact to reduce noise and
ensure application and digital business continuity.
- Faster innovation -
Combining the intelligence built into each platform reduces time spent
on low-value, time-consuming tasks, freeing up resource-constrained IT
teams to refocus on innovation and driving better business outcomes
faster.
"As
they execute their digital transformation projects in dynamic
multicloud environments, customers are looking for ways to tame cloud
complexity and gain more time for innovation," said Steve Tack, SVP of
Product Management at Dynatrace. "We are thrilled that through close
collaboration with ServiceNow and our joint customers, we can now
provide the closed-loop, predictive problem identification and automatic
remediation customers have been clamoring for. Together, we are
enabling an AIOps-approach for autonomous cloud operations."