Contact centers should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. He shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions.... Read More...

In this blog, you'll find why data integration needs architecture to make it more independent, future-facing, productive, scalable, and interoperable. Find why hub and spoke architecture is preferred for most integration tools to boot.... Read More...