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VMblog Expert Video Interview with Cole Potrocky of Kintaba - Incident Management Platform
In this episode of the VMblog Expert Video Interview Series, we spoke with Cole Potrocky, CTO and co-founder of Kintaba, the incident management platform built by ex-Facebook engineers.

Quick background. Kintaba takes the work out of incident management discipline. Helping you quickly contact the right people, work the problem as a group, write your postmortem, schedule and track your reviews, and then store all your historical data in an easy to access data system.

Watch this video interview to learn more as Potrocky provides details about his background and why he started the company. He discusses why organizing the response to major incidents has traditionally been the sole responsibility of technical talent and gives his thoughts as to why the entire organization should be involved in the response process. He also answers the question about "tooling overload." Why do users need yet another tool? And perhaps most importantly, in this conversation, he talks about a new offering from Kintaba, called Milestones. Listen as he explains what it is, how it works, and why it's important.

"We built Kintaba to give companies of all sizes, across all industries, the tooling for best-in-class incident management like what you’d see at companies like Google, Amazon, and Facebook," said Cole Potrocky, CTO and Co-Founder of Kintaba. "Today, the majority of companies don’t take the time to review an incident after it’s resolved, but it’s my belief that the postmortem review process is the glue between incident management and the assurance that major outages and breaches never repeat."

Milestones works by giving incident responders the ability to record significant moments without having to fill out a bunch of data input forms found in most incident management tools. These milestones can be documented by anyone, whether it’s the technical team marking when a critical server crashed, to non-technical folks noting when a Tier 1 customer complained. These milestones are then pulled directly into Kintaba’s postmortem editor via the integrated timeline widget, where teams are incentivized to share their learnings, improve their response processes, and prevent avoidable failures from recurring. 

Find out more about Kintaba at their website: https://www.kintaba.com

Published Thursday, January 28, 2021 10:15 AM by David Marshall
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