PagerDuty,
Inc. announced plans to offer customers a new European
hosting option for data assets, including customer-generated data, based on
Amazon Web Services (AWS).
PagerDuty helps companies
manage time sensitive mission critical work and keep digital services always
on. It enables teams who build and run digital systems to detect, diagnose and
resolve issues fast - using machine learning to pinpoint problems and automate
action. Customers include over 60% of the Fortune 100 and the likes of
Vodafone, SAP, The Telegraph Group, GE, Cisco and Zoom.
"SAP is dedicated to
maintaining an always-on cloud infrastructure for our customers. PagerDuty's
innovative and agile approach to incident management has helped make this
possible by reducing response and resolution times for our Cloud operations
teams," said Elamurian Rajagopal, head of service desk and network operations
center at SAP. "We are excited by this new data center option as it adds yet
another layer of regional support to PagerDuty's service offering."
European customers using
PagerDuty's European data hosting will be able to achieve the same high levels
of reliability they have come to expect of PagerDuty's leading enterprise class
platform and reduce any potential data latency issues.
"PagerDuty has significantly
improved the way we manage our SRE/Support & Operations activities," said
Lucian Craciun, head of technology at The Telegraph. "With aspects of the
service now being offered directly from a European location, we are pleased to
see continued investment in making this critical service more resilient, robust
and performant."
PagerDuty's regional data
hosting option enables its growing European customer base, including those in
highly regulated markets such as financial services, public sector, and
healthcare, as well as Managed Service Providers, to meet the growing demand
for PagerDuty's solutions across the region.
Sean Scott, chief product
officer at PagerDuty comments, "We take data protection very seriously and work
with all our customers in the EU and throughout the world to address their
needs and concerns while also complying with local policy such as a GDPR.
PagerDuty has set the bar consistently high when it comes to service
reliability, redundancy and availability with service level agreements, no
maintenance windows and three nines availability. This will be no different for
EU users who can continue to deliver their customers a perfect experience every
time."
PagerDuty handles the critical
work of keeping digital services running perfectly, in a time when digital is
the forefront of how companies serve their customers.
"In today's world, the need for
resilient cloud-based geographic capacity is of great importance," said Roy
Illsley, chief analyst cloud and data center at Omdia. "PagerDuty's European
data center expansion plan will enable it to meet these needs and deliver a
better customer experience. Omdia has seen an increase in demand for
cloud-based services as organizations recognize that to meet the new velocity
of business change its technology must be both agile and flexible."
PagerDuty expects regional
services to be available to new customers from the second half of 2021 onwards.