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Conversational AI Software Provider Joins Technology Alliance Program to Enhance AI for Businesses

Zurich-based Enterprise Bot has announced a new strategic collaboration with Automation Anywhere, a leader in robotic process automation (RPA), and has joined their Technology Alliance Program. With this alliance, organizations all over the world can  work together to improve tools and platforms for digital services, software and wider technology ecosystems. Enterprise Bot utilizes machine learning to power conversational chatbots, email and voice bots that manage customer service queries and provide efficient, responsive client support.

This collaboration between Enterprise Bot and Automation Anywhere aims to enhance employee experience and customer service by leveraging RPA and AI software to alleviate manual tasks, allowing Enterprise Bot to further strengthen its portfolio of products in hyper-automation. The new alliance will also further establish Enterprise Bot as an international solutions provider for digital interaction tools and intelligent virtual assistants. 

By collaborating with Automation Anywhere, Enterprise Bot will be able to deploy RPA solutions to leverage the power of conversational AI. Enterprise Bot's hyper-automation tool Blitzico will be prompted when it identifies an RPA job that can be automated, enabling business operations and customer service responses to run seamlessly. With the help of Blitzico's compatible API endpoints that integrate easily with Automation Anywhere's platform, customers will be able to interact easily with organizations' systems through a unified channel.  In addition, implementing chatbots to perform technical tasks will allow employees to focus on more analytical activities, making enterprises' internal operations more sophisticated and effective.  

According to research by Statista, the number of digital voice assistants in use will reach 8.4 billion units worldwide by 2024. In the United States alone, there are currently more than 110 million virtual assistant users. The rise in the use of chatbots is unsurprising given the popularity of mainstream platforms like Amazon's Alexa, proving there is a market for new and more advanced solutions across a range of domestic and professional settings.

Commenting on the new alliance, Co-Founder and CEO of Enterprise Bot, Pranay Jain said: "We are delighted to partner with Automation Anywhere and to be part of the Technology Alliance Program. At Enterprise Bot, we aim to bring top-of-the-line AI solutions to businesses across the globe. There is an evident rise in the use of AI technologies for businesses to support customer services and HR operations, which is why we will continue to strengthen our portfolio. Moreover, this collaboration offers a unique opportunity to provide robust intelligent virtual assistants to a wide range of clients. The enhancement of our tool Blitzico combined with the broader reach brought by Automation Anywhere's Technology Alliance Program will enable us to help organizations achieve real digital transformation."

Griffin Pickard, Director, Technology Alliance Program at Automation Anywhere spoke about his vision of the new alliance: "By combining the power of intelligent automation and conversational AI, organizations can quickly realize the benefits each provides in alleviating manual, repetitive tasks to give time to employees to focus on higher level projects as well as customers- creating a more efficient and fulfilling work environment. We are excited to have Enterprise Bot join our technology alliance program and look forward to what our two companies will bring to organizations around the world as they continue to move towards the future of work."

Published Wednesday, June 16, 2021 2:02 PM by David Marshall
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