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An Enterprise Guide to Smart Business Processes With Hyperautomation

By Alister Esam, CEO and Founder, Process Bliss

Today, advances in automation technology are having a profound effect on a large number of industries.

In recent years, technologies such as digital bots and Robotic Process Automation (RPA) have led to the idea of hyperautomation - a word that reflects the growing suite of digital tools helping businesses automate workflows like never before.

For enterprises that are looking to carry out their business processes the smart way, hyperautomation can help you get things done faster, more efficiently, and to a higher standard than previously seen before.

Read on to find out more about hyperautomation and business processes.

What Is Hyperautomation?

Automation generally refers to the application of technology to perform repetitive tasks without manual intervention. As a means of saving on labor costs and maximizing the amount of work each employee can carry out, businesses have traditionally sought to automate processes wherever there is an opportunity to streamline an otherwise labor-intensive activity.

Going one step further than the automation of routine tasks, hyperautomation refers to the use of multiple cutting-edge automation tools for implementing process in the most efficient way.

Hyperautomation uses digital technology to automate an ever-increasing number of tasks. It even makes it possible to automate the discovery of new automation opportunities and the deployment of automation solutions.

 

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The Hyperautomation Toolbox

Rather than referring to a single technology, hyperautomation is an umbrella term that covers a range of automation tools. Some of the technologies that might be included in the hyperautomation toolbox include:

  • Process mining and task mining tools that identifying and prioritize automation opportunities
  • Automation development tools for reducing the effort and cost of automation. These include both unattended and attended RPA bots, as well as no-code/low-code development tools that facilitate partly automated software development
  • AI and machine learning tools for extending the capabilities of existing automation
  • Natural Language Processing
  • Optical Character Recognition
  • Computer vision software
  • Virtual agents and chatbots

Hyperautomation in Business

These days, in order to gain a competitive advantage, businesses of all kinds are looking to leverage their data assets to optimize their business processes.

A business process is more than just a task. It's more like a set of tasks that need to be carried out in a routine and predictable way. It's the routine nature of many business processes that make them ideal candidates for automation.

By codifying and programmatically carrying out business processes, hyperautomation technologies like RPA mobilize software applications to automate diverse tasks and processes. They have the potential to massively boost workflow process efficiency. By freeing staff from having to perform mundane or repetitive work, companies can boost employee productivity, saving time and money.

Smart Business Process Automation

By smart business process automation (BPA), we mean the application of the right tools and data in order to automate processes for a wide range of business challenges.

Smart BPA could be the full automation of certain tasks such as the application of unattended bots to back-office workflows. The use of hyperautomation tools like attended bots that complement your workers' skillsets can also help to maximize worker productivity and is a great way to streamline business processes.

Because so many hyperautomation tools rely on artificial intelligence and machine learning, the technology works best when it draws from large, well-structured data sets. With the right data, hyperautomation tools are able to apply high-level analytics and statistical modeling to the challenge of automating processes in the most efficient way.

The Benefits of Smart BPA

By eliminating repetitive tasks and automating manual duties, smart BPA allows organizations to complete tasks with consistency, accuracy, and speed. Not only does this reduce costs, but it can also help to improve the customer experience.

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Used alongside the right task management tool, hyperautomation techniques can assist managers in designating tasks so that each team member is assigned the job and workload they are best suited to.

A well-designed automation technology stack can reduce time wasted by automatically discovering areas of low productivity in schedules and workflows. Hyperautomations tools such as RPA can then be applied to suggest and implement a corrective course of action.

Finally, using hyperautomation as part of an intelligent BPA strategy can help to avoid the slip-ups, miscalculations, and oversights that often arise when human workers have to deal with large or monotonous workloads.

Freeing up employees from repetitive tasks (which, let's be honest, can often be pretty boring) gives them more time to focus on creative challenges and driving business growth. It can lead to more satisfied workers too, helping to increase staff loyalty.

What's Slowing the Growth of Hyperautomation?

For good reason, many businesses approach new technologies with caution. Although, in the case of hyperautomation, undue trepidation might be slowing the uptake of a valuable new approach to business processes.

Of course, the changes necessary to apply any new technology or process will always present challenges. Many companies, especially smaller enterprises, or businesses in sectors not considered "high-tech" might not feel ready to implement hyperautomation because of low-quality data resources or a lack of technical skills.

Thankfully, the latest generation of business-ready hyperautomation products have been developed with ease-of-use in mind. And many of them incorporate data collection and processing functionality, bringing multiple applications together into a single convenient platform.

With an ever-growing marketplace of hyperautomation solutions to choose from, including offerings from some of the biggest names in tech, it pays to do your research and shop around.

The solution that's best suited to your business will depend on your current software set-up, IT infrastructure, and automation needs.

 

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A good starting point is to consider what integrations your hyperautomation efforts would most benefit from. If your business couldn't survive without a certain content management system, then make sure you choose an automation solution that works well with your chosen system. Likewise, if your business model is reliant upon a salesforce, for example, then CRM compatibility should be a high priority.

Takeaway

Ultimately, implementing some form of hyperautomation is only going to be part of broader efforts to streamline your business processes. To this end, tools like RPA can be extremely valuable but must fit within a holistic business process strategy.

Automation is an integral component of the digitization of business processes but has to be used alongside the right hardware, software, and a digitally forward attitude to management and operations in order for your business to see the biggest improvements.

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ABOUT THE AUTHOR

Alister Esam - CEO and Founder, Process Bliss

 

Alister Esam is the CEO and Founder of Process Bliss, a task management tools platform that is reinventing how businesses execute day-to-day tasks. He is an expert in strategic planning, business process management, and business process optimization. With more than 15 years of experience in helping businesses run at peak efficiency, Alister has dedicated his career to make work easier and more motivating for managers and employees alike. Here is his LinkedIn.

Published Monday, September 20, 2021 7:33 AM by David Marshall
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