Nobl9 launched a channel program aimed at systems integrators and solution providers addressing the massive opportunity around service level objectives (SLOs). Born out of the same Google site reliability engineering (SRE) and DevOps realm that popularized containers and Kubernetes, SLOs are a unit of reliability that brings a more mathematical and reality- based approach to tracking service reliability than legacy approaches like service level agreements.

With the launch of its channel program, Nobl9 announced its first eight partners, including Accenture as its first global systems integrator, and Atlassian's 2020 ITSM Partner of the Year, Isos Technology. Leading Nobl9's channel program is Michael Lauricella, director of partnerships. 

"Adopting service level objectives as the standard metric for service reliability is the next big wave in DevOps," said Lauricella. "Enterprises that embrace Agile development understand the limitations of service level agreements, and that the modern DevOps cycles require a much more crucial understanding of how reliability is actually impacting customers. Nobl9 is working with global systems integrators and channel players that share our vision that SLOs will become the de facto unit for how developers, operations and business teams communicate reliability. This program formalizes the services and reseller agreement that we offer to partners to pursue high margin opportunities as SLO adoption takes off worldwide."

"Our clients are faced with many challenges during their SRE journeys, and Nobl9 provides several features to accelerate their efforts," said Marco Torre, Senior Manager, Tech Strategy & Advisory at Accenture. "It simplifies the management of service level objectives through 3rd party monitoring integrations as well as providing real-time and historical reporting. SLOs-as-Code and error budget visualizations help teams realize the benefits of SRE quickly and with less effort."

"Almost every software organization has a set of common challenges that inhibit great customer experiences and increase costs," said Stephen Elliot, Program Vice President, Management Software and DevOps at IDC. "Adopting SRE principles and a service level objective strategy can help reduce these pain points. They put the focus on the user, reducing political inertia and streamlining a vast array of internal, often opinion-driven discussions."

Evolving SLOs from Google SRE Practices to Mainstream Enterprise Adoption

Nobl9 was founded in 2019 with the mission to codify reliability based on service level objectives. Through its former startup Orbitera's acquisition by Google, Nobl9's founding team got firsthand experience with how Google models the reliability of its cloud services around SLOs, giving developers, reliability engineers and product owners a new lingua franca for monitoring system health that is fundamentally more accurate and meaningful than service level agreements.

Nobl9 created the world's first reliability platform that makes SLOs definable and consumable for the masses--conquering the hardest challenges for creating SLOs and error budgets (integration, data, alerting, math, and in-house/cultural obstacles), and giving enterprises a reliability heartbeat that leads to superior service health observability and more informed decision-making.

"Over the past 10 years Isos Technology has worked with hundreds of companies who modernized their software development approach through Agile methodology and Atlassian technologies. We see service level objectives as the next big wave for developer productivity," said Thad West, CEO and co-founder at Isos Technology, Atlassian's 2020 ITSM Solution Partner of the Year. "SLOs give developer teams a stronger, math-based framework for modeling expected behavior of software in terms of user outcomes, and a baseline software reliability metric that the entire business can understand. Through our services partnership with Nobl9, we are seeing massive interest from Agile teams to implement SLOs."