Industry executives and experts share their predictions for 2022. Read them in this 14th annual VMblog.com series exclusive.
Four Important AI Predictions for 2022
By Eric Jang, Deepbrain
AI
Conversing with AI humans has been a long-time feature in
science fiction books and movies, but it's rapidly becoming reality-and
we don't mean Deepfake technology. Deepbrain's unique conversational AI Human
technology is creating realistic human-like AI models that can interact with
customers and are being used in retail, education, broadcasting, and banking.
AI Humans won't replace people, but augment their skills and
presence. And as we move toward 2022, we anticipate seeing AI Humans in even
more business sectors, globally.
Here's why.
1. AI Models Will Become More
Human.
With the advent of
conversational AI, you can now create AI models based on a real
person that express the
same appearance, voice, and gestures who can engage
in a real-time conversation - making them very
life-like.
2.
AI will infiltrate
the workforce.
AI models have made
their way into key service-oriented industries, but in 2022, they will
become a larger part of the workforce--especially in these industries:
- Education: AI tutors will augment lesson plans for
students providing lesson summaries or additional information from the lesson
plan AI Assistants(AI Kiosks) will be added to convenience stores to
provide customers with background information on products and store deals
- Banks: AI tellers will be used to direct
customers as they enter the bank
- Healthcare: organizations are using AI Humans to provide
contactless interactions for telemedicine needs
- Broadcast:
AI Announcers are being used by media companies to augment
popular broadcasters' news segments as key announcers cannot be on air 24/7
While
people have feared AI as a replacement for workers, I feel strongly
that AI will be used to support the evolving workforce, not
replace it, and will increase staff productivity supplementing staff especially in industries facing
worker shortages.
Here's
an example of an AI model and industries they're being used in.
3.
Deepfake will remain a
very hotly contested technology.
In its
defense, Deepfake technology helped populate the term
"artificial human." But my view is that deepfake's issues are big and
won't go away anytime soon. Deepfake drastically hurts and limits the
benefits of AI, its efficacy and trust in AI while
limiting this very promising technology's impact on the world.
For AI
to be broadly adopted, it must start with building AI models/avatars based
on real people who acknowledge that the AI Human being
created will be done using their likeness.
4.
The
pandemic changed the way we live and work forever.
Before the pandemic, we provided
services face to face, but once it became the new normal , companies had to
quickly pivot to provide their services remotely. Some industries, including financial
institutions, were already providing
these online services, but they'll take it to the next phase and will use AI avatars for their phone
and video calls with customers and concierges and tellers in branches.
I believe we're at the tipping
point with AI and it will revolutionize and empower and grow businesses in 2022
and beyond.
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ABOUT THE AUTHOR
Eric Jang,
CEO and Founder, Deepbrain AI
Inspired by the victory of the Al AlphaGo computer
program over champion Go player Lee Sedol in 2016, and an article that used the
match as a lead-in to explore the future of AI Chatbots, Eric Jang started his
company called MoneyBrain (now called Deepbrain AI) that same year. Drawing on
his experience in the financial sector as the CTO of financial IT provider
Finger, and previous conversational AI experience as CEO of Page On, Eric
strove to create AI for Human Life by providing new AI platforms,
services and devices that provide convenience to daily life.