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VMblog Expert Interview: Tangoe Explores Technology Expense Management and Managed Mobility Services

interview tangoe 

Technology Expense Management and Managed Mobility Services are becoming a huge opportunity as companies acclimate to the new work from anywhere and hybrid work environments.  To learn more, VMblog spoke with industry expert Paolo Sellari, Senior Product Manager at Tangoe.

VMblog:  Can you provide VMblog readers with a quick background on Tangoe and your role there?

Paolo Sellari:  Tangoe is a global market leader in Technology Expense Management (TEM) and Managed Mobility Services (MMS). We have over 20 years' experience in the industry, and our team spans across North America, Europe, and the Asia-Pacific. Tangoe holds over 50 patents for mobile, TEM, usage, and containerization, and our depth of experience and knowledge within these technical domains is one of our key differentiators within the global marketplace.

I'm one of the Senior Product Managers and have been with Tangoe for 17 years. I started with invoice loading and grew into IT support and software development, which soon evolved into the product sector. As of late, my core areas of focus are data analytics and cloud expense management.

VMblog:  Can you tell me more about Technology Expense Management (TEM) and Managed Mobility Services (MMS)?

Sellari:  TEM allows companies to take control of their global IT spend and associated inventories across telecom, mobile, and cloud. MMS involves the process of procuring, deploying, and managing an organization's mobile device estate to ensure security and compliance. TEM and MMS service providers relieve the burden of managing, securing, and controlling costs with digital assets and inventory that's often shouldered by internal IT teams.  

VMblog:  How has the role of TEM evolved in a work-from-anywhere (WFA) environment?

Sellari:  Remote workers have increased exponentially since the pandemic, which has resulted in a global explosion of digital collaboration. To support this surge of virtual connectivity, companies are investing more in tools-like cloud-based communications platforms and mobile device management solutions- to set up effective remote workspaces for their employees. Since many businesses were forced to go remote overnight, many IT teams were unprepared to implement the tech infrastructure to support the WFA environment-and understandably so. This is why TEM providers have become even more valuable in this new landscape. After all, the employee experience begins and ends with IT.

VMblog:  Why is holistic reporting essential when it comes to managing technology expenses?

Sellari:  Getting a holistic view of the entire technology estate is the foundation for making smarter, more data-driven decisions for your organization. Separate data reports are often tedious and one-dimensional by nature; they can't give executives the 30,000-foot view they need to draw meaningful conclusions. As simple as it may seem, holistic reporting is a major plus when it comes to partnering with a TEM provider. Eliminating siloed data and manual processes frees IT leaders to accurately view data and reprioritize efforts or spend accordingly.

VMblog:  What kind of critical business insights can be derived from holistic reporting?  And how does Tangoe help?

Sellari:  Our holistic reporting application, or Unified Analytics as we like to call it, enables Tangoe One users to view consolidated spend dashboards from various top-down perspectives. For instance, users can pull a report to see their trending spend by service area, vendor, and charge type, which allows leaders to see variances in calculated vs. actual expenses to prevent budget waste or overspend. Users can also pull a spend report by vendor type to determine the value of current relationships, or by asset type to see their most expensive assets and how everything impacts their spending at large. These insights provide context into the who, what, where, when, why, and how of an organization's overall technology spend to better equip executives with the data they need to bolster productivity, enhance collaboration, and accelerate their bottom line.   

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Published Monday, November 08, 2021 7:45 AM by David Marshall
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