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ServiceNow 2022 Predictions: Defining a Roadmap for RPA, Hyperautomation, and Centralization

vmblog predictions 2022 

Industry executives and experts share their predictions for 2022.  Read them in this 14th annual series exclusive.

Defining a Roadmap for RPA, Hyperautomation, and Centralization

By Mark Abramowitz, VP of Product Marketing, Platform & Creator Workflows at ServiceNow

As we're more than a year and a half into remote and/or hybrid work, many organizations and departments are grappling with siloed processes and are seeking strategies to become more integrated to accommodate new ways of working. As we look ahead to 2022, there are several aspects of companies' automation strategies that technology leaders will need to consider, expand upon, and shift.

There are three advancement areas in automation technology that will create new business opportunities, unlock newfound capabilities, and help to push ideas to market in agile, nimble ways that spur collaboration.

Considering Next Steps for RPA

In recent years, RPA has become everyone's favorite tool to eliminate mundane, repetitive tasks. It can solve immediate problems and take the grunt work out of knowledge workers' daily activities.

While use cases for RPA will continue to focus on simple solutions in 2022, we will ultimately see a true evolution of how companies orchestrate RPA as part of their broader workflow and automation strategy. This will prove to be an even smarter way to go.

Driving Digitization in Hyperautomation

Beyond only using RPA, leveraging more advanced hyperautomation and digitization will make it obvious that multiple departments have ‘done the same thing' with different tools in different and disparate ways. This will create a need for conversations about which tools organizations use going forward and different departments will want to prioritize different tools.

But as a broader trend, tool-focused approaches will be outmoded. Multiple tools create differing approaches, levels of difficulty, specialties, siloes, security vulnerabilities, etc. which create friction. Departments will be eager to shed them once they discover the usefulness and value of hyperautomation to link together differing automation technologies. 

Shifting Away from Centralization

At the tail end of 2022 and beyond there will be increased focus on providing guardrails for decentralized projects that allow IT to supervise work without being bottlenecks. Implementing clearly defined guardrails, and automating them where possible, enforces IT compliance without requiring IT to oversee every step of the process. IT is still involved, but they have a lighter touch to help drive great outcomes and empower teams. This means that programs and departments will be more agile with central approval, forecasting, measurement, and, most importantly, funding. This decentralization will lead to agility with confidence.

Above all, companies will employ hyperautomation and digitization to make ‘idea to market'-as-a-service much easier. While it will take most of 2022 to reach the shift away from centralization and focus on integrated, roadmapped work, the journey there will be full of discoveries in automation, efficiency, and agility.



Mark Abramowitz 

Marketing executive with nearly 20 years of proven experience leading product solutions marketing for large-scale, cloud-based technology organizations.

Mark Abramowitz is vice president of Product and Solutions Marketing at ServiceNow ensuring everything from strategy, positioning and GTM success specifically for the Now Platform, Creator Workflows, and developer relations.

Published Friday, December 17, 2021 7:32 AM by David Marshall
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