Virtualization Technology News and Information
Kaseya 2022 Predictions: 2022 will see the continuation of hybrid work, increased compliance regulations and more automation

vmblog predictions 2022 

Industry executives and experts share their predictions for 2022.  Read them in this 14th annual series exclusive.

2022 will see the continuation of hybrid work, increased compliance regulations and more automation

By Mike Puglia, Chief Strategy Officer, Kaseya

With 2022 right around the corner, now's the time to prepare for both the challenges and opportunities the new year will bring. Small and medium-sized businesses (SMBs) will continue to turn to MSPs to meet the growing need for IT services brought on by the ongoing impact of the pandemic. IT professionals will need to plan for three market trends - ongoing remote and hybrid work environments, a growing number of compliance regulations and an increased need for automation and integration.

The hybrid office is here to stay
During the pandemic, technology enabled us to keep going. Remote and hybrid work arrangements will persist into the new year and beyond. Businesses will continue their focus on cloud migration and enabling effective collaboration for remote teams. MSPs have significant opportunities to shift customers' workloads to the cloud, manage these cloud solutions and reshape work environments to ensure maximum productivity, regardless of location. Also, due to the evolving threat landscape and prevalence of remote and hybrid work, security will be top-of-mind. MSPs will need to enhance their technology stack and security strategies to have a layered approach to protecting customers, and their own businesses, from cyberthreats. One solution to consider is managed detection and response (MDR) technology, which provides 24/7 threat monitoring and breach detection to protect against cyberthreats across entire environments. MSPs who can pivot and adjust their pricing and service delivery strategies to effectively cater to the hybrid work environment will experience significant growth.

Compliance regulations will grow in complexity

The past few years have also seen an increasing number of new regulations, making compliance management a daunting task for organizations of all sizes in 2022 and beyond. MSPs can develop and leverage their expertise in this space to help clients with ever-evolving compliance regulations like the Cybersecurity Maturity Model Certification (CMMC). Because SMBs often do not have an individual dedicated to managing compliance regulations, MSPs can provide compliance-as-a-service to ensure that their clients are not only meeting the requirements, but also properly documenting necessary information-since failure to do so may result in significant fines that can cripple a smaller organization. Because many of the regulations are rapidly evolving, MSPs will need to stay informed by leaning on trusted partners and vendors to help their SMB customers through any changes that may occur. 

Automation and integration are even more critical due to the tight labor market
Automation will become even more important in 2022. While MSPs have been automating time-consuming, manual processes for some time, it's now even more critical to address the tight global labor market. It's getting increasingly difficult to hire and retain IT professionals and it is not currently possible for businesses to hire their way into growth, as organizations are competing globally for talent at a higher cost. To compound the problem, inflation is increasing the price of everything from hardware and software to building leases.

To succeed, MSPs will need to significantly increase their efficiency by automating manual processes such as patching and reporting. Automation will free up time for technicians to focus on higher-level tasks that will move the business forward and keep staff engaged, improving retention. Additionally, integration will also become more critical in 2022. The time that technicians spend moving between disparate solutions and searching for information in various places translates to many wasted hours. Since MSPs need to accomplish more with limited resources, they will need to rely on integrated solutions that enable technicians to easily access key information in one screen and move seamlessly between needed software like professional services automation (PSA), remote monitoring and management (RMM) and backup and disaster recovery solutions.

Though no one can predict the future, it's safe to say that the next few years will see MSPs adjust their offerings and processes to account for the new challenges of the hybrid work environment, complex compliance regulations and the tight labor market. There are significant growth opportunities in 2022 for MSPs that effectively automate manual processes and choose integrated solutions for their technology stack.



Mike Puglia 

Mike Puglia brings over 20 years of technology, strategy, sales and marketing experience to his role as Kaseya's chief customer marketing officer. He is responsible for global customer marketing, management and development across Kaseya's portfolio of solutions with a focus on driving the success and growth of Kaseya's existing customers and ensuring delivery of exceptional customer experience. Prior to joining Kaseya, Mr. Puglia was vice president of marketing for TimeTrade Systems, where he managed and executed on marketing programs and communications strategy. Mr. Puglia joined TimeTrade from, where he led the technical program management integration of real-time collaboration technologies into Salesforce's Chatter Social Enterprise platform. Prior to his role at Salesforce, Mr. Puglia was vice president of marketing at Dimdim, a provider of cloud-based collaboration software, which was acquired by Salesforce in 2011.

Published Wednesday, December 29, 2021 7:34 AM by David Marshall
There are no comments for this post.
To post a comment, you must be a registered user. Registration is free and easy! Sign up now!
<December 2021>