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Whatfix 2022 Predictions: The Most Important Cloud Trends for 2022

vmblog predictions 2022 

Industry executives and experts share their predictions for 2022.  Read them in this 14th annual series exclusive.

The Most Important Cloud Trends for 2022

By Khadim Batti, Whatfix co-founder and CEO

Over the last two years, the ways in which we work have fundamentally changed. Huge sections of the workforce started to work from home within a massively condensed timeframe. Ever since, organizations of all types have been scrambling to adjust. Those that were already engaged in significant digital transformation projects may have had a leg up, but the changes hit everyone nonetheless. To adapt, companies implemented virtual networks, collaboration platforms, video conferencing, and expanded cloud utilization, enabling these newly-remote swaths of workers to execute their job functions without the infrastructure of the physical office. And while these efforts have enabled unprecedented flexibility, they haven't come without challenges.

Two years in, it's clear that most of these shifts are here to stay in one form or another, and they largely determine the trajectory of the trends we see with 2022 around the corner. These trends include an acceleration of existing dynamics, like the rise of SaaS applications and remote training, efforts to maximize the value of those investments, and the emergence of a long-term infrastructure to support these new ways of working.

SaaS Application Growth Will Continue

According to Statista in 2020, the average organization used 80 SaaS applications - up from 16 in 2017, an increase of over 500%. It's clear that the pandemic that forced so many people to go remote is the primary driver of this dynamic. Organizations are turning to SaaS applications to help people fill job functions that previously might have been executed in-person. This includes workplace collaboration apps, in the absence of meeting spaces and the casual interactions of an office, as well as video conferencing apps, file sharing systems, and more. As companies gain a clearer understanding of their specific needs - rather than the generalized demands of "remote work" as such - they'll continue to implement new software applications to fill those needs. Maximizing the value of technology investments will attenuate as a factor as firms come to rely more on these investments for all types of business functions.

More Organizations Will Consider Digital Adoption Platforms (DAPs)

Such dramatic business changes haven't come without challenges, especially when new tools are introduced to employees. It can be difficult for companies to implement new software -  no matter how innovative or user-friendly - at scale and on a healthy timeline to positive ROI. Executives have been turning to Digital Adoption Platforms (DAPs) to confront this challenge head on. These are, according to the Everest Group, a software layer that runs on top of a company's existing business applications that "uses tooltips and in-app guidance to help users complete specific processes and adopt more quickly...designed to ease the change for employees by driving and simplifying end user support throughout the digital adoption lifecycle."  A recent survey of IT executives from the Everest Group revealed that 72% of respondents had already invested in a digital adoption platform to help support their workforces in using essential new technologies. As we build new systems to accommodate the new realities of work, where significant segments of the workforce will be connecting remotely regardless of any mandates or restrictions, software will be an indispensable element in maintaining and growing the productivity of these segments and the organizations they interact with. Companies are turning more and more to DAPs to facilitate these software investments, and it's a trend that will continue into 2022.

Laying the Groundwork for a Hybrid Future

If one thing is clear now, it's the persistence of the business shifts wrought by the pandemic. As this reality has set in, the trial-and-error we've gone through to maximize productivity amid a completely new landscape has also provided a blueprint for how companies can navigate a future where the only consistency is unpredictability. This blueprint is characterized primarily by a level of flexibility that only software provides, and which regards remote work as a defining trait and integral practice, rather than a temporary trend. To build organizations that are optimized for this kind of future, which has already arrived in many respects, it will be essential to embrace a hybrid work model, ensuring the systems that enable this - IT infrastructure and SaaS platforms, notably - are up-to-date and secure. Even more important than the tools is establishing systems that make sure that people are prepared to use them effectively.

2022 will be a defining year in many ways for businesses, as businesses adapt in real-time to still-changing circumstances. Those organizations that are able to express the flexibility demanded by this new business environment will separate themselves as leaders in their categories.



Khadim Batti 

Khadim Batti is the Co-founder and CEO of Whatfix. Khadim co-founded Whatfix with Vara Kumar in 2014 with the mission of empowering individuals and organizations to freely use and experience the maximum benefits of technology. An entrepreneur at heart with an engineer's mind, Khadim is also giving back to the start-up community by sharing his passion, knowledge, and mentorship with aspiring talent for over a decade and a half. Khadim also acts as the Grievance Redressal Officer for Whatfix.

Published Wednesday, January 05, 2022 7:30 AM by David Marshall
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