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ScienceLogic 2022 Predictions: Reach AIOps maturity in 2022, transform the IT estate by 2025

vmblog predictions 2022 

Industry executives and experts share their predictions for 2022.  Read them in this 14th annual series exclusive.

Reach AIOps maturity in 2022, transform the IT estate by 2025

By Rajiv Patnam, VP of Global Solutions, ScienceLogic

At the end of 2020, many expected the pressures of the pandemic to accelerate AIOps adoption in 2021. They were half-right, especially when AIOps customers were half-ready. While the shift to extended remote and hybrid work underscored the need to automate IT operations, many organizations learned the hard way: Adopting AIOps without the requisite data and organizational maturity can hinder progress toward full implementation.

Despite its growing pains, AIOps will be the industry standard for IT operations within five years. In 2022, organizations that invest in evolving to AIOps maturity in the long term will be positioned at the forefront of data and cloud management -- even if the process cannot yet meet short-term needs. At the same time, AIOps providers must orient solutions to empower practitioners with accessible, actionable intelligence while demonstrating value to business leaders through clear visibility across the IT estate.

A successful pathway to AIOps maturity must focus on maximizing visibility and actionability to better support IT management professionals, integrating IT operations into core business objectives and functionalities and drawing on lessons learned in 2021 to anticipate challenges ahead.

Preparing for Setbacks

A major lesson of 2021 was the need to anticipate roadblocks to AIOps adoption. Some adopters of AIOps software underestimated the scale of data maturity required to reach full AIOps maturity. High-profile configuration errors such as the one that caused the 2021 Facebook outage demonstrated the need for strong change monitoring and management and network resilience. The IT skills gap posed challenges for the software supply chain. Questions arose around application workload: does it makes sense to run an entire business on one platform? How can businesses achieve full connectivity, integration and visibility across multiple platforms and cloud ecosystems?

Adopting AIOps is a multi-year project with promising short-term benefits and transformative long-term potential. The companies that successfully realize that potential will be the ones that prepare for setbacks in the process while remaining committed to the broader AIOps vision. Moreover, readiness for known challenges will make surprise obstacles that much easier to overcome. As we look ahead to the coming year and beyond, expect organizations that devote time and resources to preparation in 2022 to become 2025's pioneers.

From Visibility to Actionability

The pandemic fast-tracked last year's rapid migration to the cloud as companies across industries moved to enable work from anywhere. The dramatic pivot to cloud and hybrid-cloud models also served to reframe IT operations from siloed workstream enablers to a core CX and EX catalysts. Practitioners and business leaders alike need a higher level of visibility that offers actionable intelligence and automates the investigative process to shorten the distance between the problem and the human decision necessary to solve it.

For example, even amid the Great Resignation, retaining practitioner teams is critical to organizations' business objectives. Increased actionability is critical to leveraging the talent organizations already have. Skilled IT professionals -- already short in supply -- face a daunting workload, between the pressures of supporting remote work, disruptions in the software supply chain and the risk of adverse events like network outages or cyberattacks. Offering tools that increase efficiency, build capacity and automate rote tasks to allow IT teams to put their prized experience and expertise to best use.

AIOps began as a capability that offers end-to-end visibility of the entirety of the IT estate. We now recognize that its true potential lies in providing only the information necessary to make decisions, not just about misconfigurations or gaps in data storage but about key business operations that impact customers as well as end users. Partnerships between enterprises and vendors that can move from visibility to actionability while focusing on business outcomes, empower their existing practitioners to deliver on the promise of AIOps and will form as the vanguard of next-generation AIOps users.



Rajiv Patnam 

Raj Patnam is Vice President of Global Alliances at ScienceLogic, and as an early employee has played a variety of roles over the past 16 years at ScienceLogic. He’s led team efforts in product, sales, consulting and go-to-market efforts to help clients achieve demonstrable business success using SL1 as a foundation to drive innovative solutions.

Published Monday, January 24, 2022 7:33 AM by David Marshall
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