Virtualization Technology News and Information
Article
RSS
Rocket.Chat 2022 Predictions: 8 Technology Voids that will be filled in 2022

vmblog predictions 2022 

Industry executives and experts share their predictions for 2022.  Read them in this 14th annual VMblog.com series exclusive.

8 Technology Voids that will be filled in 2022

By Gabriel Engel, CEO and co-founder of Rocket.Chat

COVID-19, and the rise of the remote workforce were top of mind for businesses across many industries and sectors in 2021. Though this trend will likely continue, we will see a reconfiguration in 2022 as the pandemic evolves. Here are my predictions for 2022:

Digital evolutions in business will be expedited

Hybrid cloud structures will increase the need to have flexible and modularized tech components, allowing technologies to serve different needs.

According to the 2020 Digital Workplace Survey, 64% of folks felt that more funding has been available for digital workplace initiatives since COVID-19. The same survey cited that 84% of folks felt that the increase in digital workplace funding will be permanent.

Remote and hybrid work models will "modernize" the business ecosystem

Employees now expect flexibility and the ability to work from home. Many companies, whenever possible, are opening up their roles to talent across the globe, which completely changes the scenario for employees and companies looking to hire and keep talent.

By 2024, 80% of global enterprises will include social and community engagement experiences as essential elements.

Video and voice will become an essential tool for team collaboration

There will be tight integration of messaging and group collaboration into our daily activities. Enterprise companies will accelerate their shift from dependency on a single company for their messaging needs, as real-time collaboration and engagement becomes more of an imperative in the new work environment.

Privacy and data protection will remain front and center for 2022 and beyond

According to IBM's Data Breach 2021 report, data breach costs rose from $3.86 million to $4.24 million, the highest average total cost in the 17-year history of the report.

Data privacy, security and ownership will continue to be a macro political-economic variable that will drive individual and organizational-level decisions. You can expect ongoing sensational revelations of privacy breaches by major tech companies (Google and Facebook/Meta, for example) throughout 2022. Per quarter, we expect at least one massive leak of customer's private data by a large multinational.

Self-storage data is essential to certain industries, such as government and banking. There's growing awareness of the risks of a data breach and how our data is potentially exposed by cloud solutions. Most people still assume cloud is king, but there is an open lane of opportunity for self-managed solutions with little to no competition, especially in the customer engagement omnichannel space. Awareness of the risks of data breach and how our data is potentially exposed by cloud solutions will continue to grow. Self-managed solutions will become more desirable, as companies look to fully protect their data privacy possible.

Total experience will forever alter business models

By 2026, 60% of large enterprises will use total experience to transform their business models to achieve world-class customer and employee advocacy levels. Total experience (TX) is a business strategy for creating superior shared customer and employee experiences by interlinking customer experience (CX), employee experience (EX), user experience (UX), and multi experience (MX) disciplines.

The goal of total experience is to drive customer and employee confidence, satisfaction, loyalty and advocacy. Organizations are using digital initiatives to improve customer experience and employee productivity. You can achieve both these business outcomes by applying adaptive total experience business strategies to simultaneously increase revenue and reduce costs.

We'll see the "beginning of the end" for traditional institutions and organizations

Innovation will continue its disruptive march across business and technology landscapes. Young companies will move quickly to harness digital advances, while some established organizations will struggle to keep pace, burdened with IT systems that increasingly seem slow, rigid, and expensive.

Conventional Ivy League education systems, for example, will continue to whither in the new global connected world, giving way to accessible and scalable approaches to train and educate the global population. Technologies that allow people to communicate, exchange and collaborate from wherever they are located will become relevant in the education arena.

Technologists and software architecture will be essential for continued innovation

We can expect to see organizations move architects out of their traditional roles. These technologists will begin taking more responsibility for services and systems. Once redeployed, architects can simplify technical stacks and technical agility that gives competitors a market advantage.

IT will continue its rapid rise

In this changing world, CEOs' priorities are clear: they want growth, digitalization and efficiency. Most want to rebuild the revenue they lost during the pandemic and return to growth, but some need to build on the momentum they've established.

This means that it will be vital for all IT leaders responsible for technology innovation to address these three themes: Accelerating growth, sculpting change and engineering trust.

Conclusion

Remote and hybrid work changes are still in the very beginning and this should facilitate impacts that we can't even predict. As we look ahead to 2022, the one thing we can be certain of is that the unexpected will happen, and we will adapt.

##

ABOUT THE AUTHOR

Gabriel Engel 

Gabriel Engel is the CEO and co-founder of Rocket.Chat, the leading open-source communications platform that allows users to chat securely on the web, desktop, or mobile and offers the choice of both Self-Managed and SaaS options. Gabriel founded Rocket.Chat in 2015 and is passionate about collaboration tools, open-source and new tech. Prior to Rocket.Chat, Gabriel co-founded Konecty, and worked as Product Manager for Business Innovation and Mobile Applications at Vodafone Global Enterprise.

Published Tuesday, February 01, 2022 7:31 AM by David Marshall
Comments
There are no comments for this post.
To post a comment, you must be a registered user. Registration is free and easy! Sign up now!
Calendar
<February 2022>
SuMoTuWeThFrSa
303112345
6789101112
13141516171819
20212223242526
272812345
6789101112