Cloudian
announced a new remote managed service offering called HyperCare under
which the company provides complete "lights out" management of Cloudian object
storage solutions
in a customer's own data center. In addition, for organizations that prefer to
manage their storage infrastructure themselves, Cloudian has enhanced its
existing service offerings with new Support Plus advanced monitoring. HyperCare
and Support Plus reflect Cloudian's long-standing leadership in delivering
public cloud-like solutions, services and resulting benefits on-premises.
HyperCare:
Enabling Customers to Focus on Innovation, Not Infrastructure
As data
volumes continue to grow and provide new opportunities for insight and
innovation, managing this data to ensure it's protected and easily accessible
when needed has become more complex. For many organizations, this challenge is
exacerbated by the increasing difficulty of finding and hiring the storage
professionals they need within constrained budgets.
HyperCare
addresses these challenges by having Cloudian storage experts take on the
responsibility of managing customers' Cloudian storage appliances and software
in their own data centers. This includes:
- Monitoring
- Upgrades
and expansions
- Incident
and change management
- Monthly
service level and health check reporting
- A
dedicated trusted advisor to ensure best practices in ongoing operations
and future planning
HyperCare
frees customers of all day-to-day management tasks and enables them to simply
consume storage resources just as they would in a public cloud, but behind
their firewall and under their control.
Support
Plus: Advanced Monitoring for Keeping Operations Running Smoothly
As an
enhancement to its existing support services, Cloudian has introduced Support
Plus. This new offering provides 24x7 advanced monitoring for all service
priority levels as well as personalized guidance on software and hardware
maintenance and cluster management. It also includes remote assistance for
customer upgrades.
"As data
has become a more strategic asset, IT leaders should be able to focus on
helping their organizations extract greater value from that data, not managing
infrastructure," said Jon Toor, chief marketing officer, Cloudian. "Whether
it's taking on that responsibility fully with HyperCare or partly with Support
Plus, Cloudian is committed to making data management as effortless as possible
by enabling customers to capitalize on our storage
expertise."
Availability
and Additional Resources
HyperCare
and Support Plus are available now through Cloudian and its reseller partners.
Along with the company's other services, they're available with Cloudian's
software subscriptions-enabling customers to deploy on the hardware of their
choice-and with its appliance offerings.