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VMblog Expert Video Interview with John Egan of Kintaba Discussing Incident Management Shifting Left Closer to Customers
In this episode of the VMblog Expert Video Interview Series, we are once again joined by John Egan, the co-founder and CEO of Kintaba, where we talk about the incident management space and the need to shift left closer to customers.

Watch this video interview as we discuss the incident management space and why it should be practiced across the whole organization - not just within SRE teams.

Kintaba has been talking a lot about customer success. Listen in as Egan explains why CS teams need to be practicing modern incident management.  If your organization doesn't have a formal process in place for responding to incidents, you'll want to hear from Egan as he details the benefits that come from having a formal process for declaring, mitigating, and learning from incidents.  And why incident management can't just be about using tools like phone calls, slack, zoom, email, and google docs.

Published Thursday, May 26, 2022 7:33 AM by David Marshall
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