Accela announced a new offering,
Managed Application Services. These services provide government agencies with
day-to-day system administration and proactive optimization of Accela
solutions. With Accela Managed Application Services, Accela technology experts
ensure government agencies improve how they deliver essential community
services and achieve maximum value on tech investments with less effort and
reduced resources.
Between IT talent shortages and a majority of public sector
employees considering leaving their jobs,
government technology teams are being challenged like never before. But with
more residents preferring online, "consumer-like" services, agencies do not
have the option to pause or cut back on critical IT efforts. Increased resident
demand for digital services is driving agencies to seek outside expertise,
enabling them to align available agency resources with strategic priorities and
reduce the time staff spends on redundant or tedious administration duties and
system maintenance.
"Hiring, training and retaining
IT staff is one of the biggest challenges facing local government," said Brenda
DeGregory, vice president of service delivery at Accela. "Our new Managed
Application Services provides an extension to in-house IT teams - freeing up
agency leaders from basic administration and optimization, so they can focus on
the transformative initiatives that will deliver the best services and
experiences for residents."
Accela Managed Application
Services helps government agencies experience increased flexibility and
reliability when it comes to managing their IT staffing needs. The
subscription-based offering empowers agencies to tap Accela's experts and
realize the full benefits of Accela's flexible, unified platform - now, and
with any future growth or functionality requirements.
"Accela Managed Application
Services is the logical complement to our IT team," said Anthony McPherson, CIO
of DuPage County, Illinois. "With this service, our team is freed up from
monotonous administration and instead freed up for more strategic projects. By
tapping in the expertise of Accela experts, we are able to ensure our solutions
are delivering the best results - for our county and our residents."
By extending agency IT staff
with Accela experts, Accela Managed Application Services assists customers with
day-to-day system administration, proactive continuous service improvement,
periodic production releases of configuration enhancements, and rapid response times.
Accela Managed Application
Services can take on many administrative tasks and ongoing functions critical
to agency IT operations, including:
- Testing new major
releases, service packs, and fixes
- User account
administration and permissions management
- Forms modification
and deployment
- Report creation and
testing
- Functionality
augmentation and scripting
- Troubleshooting
conditions
- Configuring new
features.
Government agencies have a
once-in-a-lifetime opportunity to use federal funds available through the American Rescue Plan to accelerate
their digital transformation, including associated staff augmentation like
Accela Managed Application Services.