Tanium and ScreenMeet announced a strategic partnership to deliver one-click
ScreenMeet sessions from the Tanium platform.
Tanium will resell ScreenMeet's software as an add-on capability
to the robust Tanium XEM platform,
offering 99 percent cloud reliability and a seamless remote-desktop experience
that doesn't require toggling between multiple solutions. Tanium architecture
makes ScreenMeet software available on demand from every endpoint.
"ScreenMeet takes advantage of the Tanium platform to deliver an
instant remote-desktop solution without adding another agent to the customer
environment," said Rob Jenks, SVP of corporate
strategy at Tanium. "And because Tanium has complete control over the
endpoint, ScreenMeet can be launched securely with elevated privileges,
improving security and help desk time-to-resolution
simultaneously."
The integrated solution will offer customers attended (user-approved)
and unattended (no user present) remote desktop capabilities. Many vendors
require additional centralized infrastructure for unattended remote desktop
capabilities, but the Tanium + ScreenMeet partnership enables unattended
capabilities that do not need additional technology investments to work.
"The continued rise in distributed workforces makes providing
efficient remote-desktop support to all endpoints critical to IT operations and
security success," said Lou Guercia, COO at
ScreenMeet. "Partnering with Tanium enables us to offer seamless service
and secure access anywhere for our customers."
Joint Tanium and ScreenMeet customers can expect to see
significant productivity gains in their help desk processes. Early adopters
have already experienced:
- A 30 percent
increase in level one first‐call resolutions
- Reductions in case
handling time from one or more days to less than half a day
- Significant
operational cost reduction
- A simplified
experience for both the agent and the employee being supported
"Tanium and ScreenMeet have created the best remote desktop
experience I've ever seen," said a desktop administrator at IT and cloud
solutions provider AHEAD. Existing Tanium customers can find out why by
contacting their account teams to learn more and new ones can test drive the
solution at https://try.tanium.com.