Windward Consulting released "The Future of ITSM and Healthcare" a leadership playbook designed to help healthcare lT leaders prepare for an economic downturn. The report draws attention to major challenges facing healthcare operations and IT while uncovering the biggest trends in ITSM and how they impact IT strategy in the healthcare industry.  

"The future of healthcare is undoubtedly digital. IT leaders in the healthcare industry need to keep a foot planted in the ITSM, Medtech and health tech spaces to keep pace with rapid innovations," said Sean McDermott, CEO of Windward Consulting. "Windward's healthcare industry report focuses on just that - how healthcare IT leaders can build the right strategies and frameworks to navigate challenges and maximize growth opportunities to emerge from a downturn stronger than ever." 

"The Future of ITSM and Healthcare" examines three major challenges facing healthcare IT leaders:

1. Tension between innovation and security/compliance
2. Critical workforce shortages, burnout and retention
3. Pandemic- and recession-driven financial pressures 
   

The industry report also highlights the three primary healthcare-related ITSM trends:

1. The application of artificial intelligence and machine learning
2. Increased use of automated workflows and processes 
3. The shift towards low code/no-code applications and "citizen developers"
   

"Windward Consulting has helped modernize and digitize many leading healthcare institutions, and we're thrilled to give back, helping IT leaders in the space respond to an ever-changing economic environment," McDermott said. "This is the first of several industry reports we plan to release with our best practices we've deployed and learned from over 3,000 projects.."

To download Windward Consulting's Industry Report, click here.