SolarWinds, a leading provider of simple, powerful, and secure IT management software, announced the launch of
SolarWinds® Federal Premium Support, Monalytic Federal Professional Services, and
Monalytic Federal Deployment Services - Fixed Scope,
offerings designed to meet the unique needs of its public sector
customers. Federal government agencies, state and local governments, and
education customers using SolarWinds products to optimize and secure
their dynamic IT environments now have access to around-the-clock
support from seasoned experts with experience operating in secure
capacities.
These
comprehensive offerings allow SolarWinds public sector customers to
select from tiered support and professional services options as they
seek to plan, implement, maintain, and optimize their SolarWinds
deployments. Service requests from SolarWinds Federal Premium Support
customers will be provided by U.S.-based or U.S. citizen support
representatives depending on the selected support tier. Additionally,
customers who select the top-tier SolarWinds Federal Premium Support
offering will have their service requests handled by technical support
representatives who carry the security credentials certain agencies,
branches, and departments require. This announcement builds upon the company's recent acquisition of Monalytic, a monitoring, analytics, and professional services company and preferred SolarWinds services provider.
"SolarWinds
has successfully provided these services to select customers for
several months, and we're thrilled to now offer these specialized
support offerings to our federal customers with a simplified procurement
process," said Anselm Kia Peng, group vice president, global customer
success, SolarWinds. "With an IT staff shortage plaguing the public
sector, access to senior technical resources with DoD-grade
credentials-available with our top tier of SolarWinds Federal Premium
Support-when and where our customers need them, will help give our
public sector customers peace of mind and will support them in their
most critical missions."
"We
live in a concerning new reality where state-sponsored cyberattacks are
on the rise, forcing organizations to re-evaluate their cybersecurity
postures," said Sudhakar Ramakrishna, president and CEO, SolarWinds.
"SolarWinds has heavily invested in its Secure by Design initiative,
which encourages public and private sectors to present a united front
against criminals and foreign cyber actors. These new offerings stem
from this commitment and provide our federal government customers with
specialized support and professional services to help them enhance and
secure their IT environments."
"Prior
to the acquisition by SolarWinds, Monalytic had over a decade of
experience providing top-tier professional services and support to
SolarWinds public sector customers-most within highly secure
environments," said Gregory Fetterhoff, president, Monalytic, a
SolarWinds company. "SolarWinds is now able to take the Monalytic
experience, coupled with its existing world-class commercial support
capabilities, and introduce a portfolio of public sector-specific
premium support offerings to best suit the unique needs of our customers
requiring specific credentials, backgrounds, and skills. This is the
first of many steps SolarWinds will take to meet the standards and
requirements of our public sector customers in a manner unlike other
vendors in the space."
SolarWinds
Federal Premium Support, Monalytic Federal Professional Services, and
Monalytic Federal Deployment Services - Fixed Scope
SolarWinds
Federal Premium Support, Monalytic Federal Professional Services, and
Monalytic Federal Deployment Services - Fixed Scope grant public sector
customers access to experienced engineers who can serve as an extension
of their teams as they plan, grow, maintain, and optimize their
SolarWinds deployment. These new offerings will:
- Provide access to resources designed to meet the organization's background and security qualifications.
For customers with specialized concerns and compliance requirements,
users can request a higher tier of support providing a U.S.-based
resource with the necessary background and who carries the security
credentials certain agencies, branches, and departments require.
- Provide specialized resources at the onset of a support case life cycle.
For those organizations requiring U.S.-based support or federal-grade
experience and security credentials, SolarWinds can now offer support
requests fielded by resources meeting the organization's necessary
credentials and qualifications based on the support plan selected.
- Assign designated resources to your account.
In certain plans, resources are assigned to an organization and serve
as an extension of the team. If problems arise, they're already familiar
with the organization's IT infrastructure and can be quick to respond.
- These
premium service offerings are broadly available through various
procurement vehicles and SolarWinds customers' preferred public sector
Partners. For more information about these new offerings, visit:
Monalytic Deployment Services https://support.solarwinds.com/federal-deployment-services/ or Federal Premium Support https://support.solarwinds.com/federal-premium-support-offerings/