Nokia announced the launch of its AI Maturity Assessment to help communication service providers (CSPs) better leverage autonomously driven software
solutions that can reduce network congestion, improve network quality,
and enhance the customer experience with new products and services.
The tool assesses where an operator stands against competitors in
different markets and guides the operator to their own AI strategy and
adoption. An assessment is based around a framework of eight dimensions -
from AI strategy and autonomous operations to customer experience - and
a further 67 sub-dimensions.
It provides an operator with a view of its maturity at each dimension
and compares that against peers. It also maps out a CSP's path through
five levels of automation, including the earliest, assisted, to the most
advanced, zero-touch, at which stage automated, intent-driven AI
capabilities can predict network faults and issues, and deliver network
optimization decisions with closed-loop learning.
With Nokia partnering with CSPs in their AI transformation journey,
CSPs can get a clear understanding about which AI solutions can benefit
their network environment in the short, medium, and long-term. It is
also intended to steer CSPs away from taking a ‘wait and watch'
approach, which carries the risk of being left behind by competitors and
missing out on the benefits that AI can bring.
Adaora Okeleke, Analysis Mason, Principal Analyst, said:
"Artificial Intelligence technologies are set to transform many aspects
of the telco industry and our daily lives. Yet many telco organizations
aren't well positioned to take advantage of AI. Telcos need tools that
can assess their AI readiness (including skillset, tools and processes),
and provide recommendations on how to optimize these capabilities in
making the most of the opportunities AI will bring to transforming their
operations".
Hamdy Farid, Senior Vice President, Business Applications at Nokia, said:
"With the ability to provide an increasing number of critical network
functions - from reducing energy usage in base stations, to faster
security assurance, and detecting and resolving network issues
automatically - AI adoption is critical to all operators. And the Nokia
AI Maturity Assessment provides a needed framework for strengthening AI
readiness and rolling out AI in any network environment."